Ambulatory Patient Access Rep-Contingent-BH
Nationwide Children's Hospital•Columbus, OH
•Onsite
About The Position
Work within a flexible Monday-Friday schedule anytime between 7:00 AM and 7:00 PM across multiple clinic locations in the Columbus area, including Westerville, Dublin, Downtown, and surrounding communities. Week one: Monday-Friday 8am-4:30 pm for training. Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.
Requirements
- High School Diploma or equivalent, required.
- Demonstrated computer skills with the ability to navigate most current technology systems.
- Strong administrative skills.
- CPR certification (based on position and as determined by manager).
Nice To Haves
- Associate’s Degree, preferred.
- One year of health care experience, preferred.
Responsibilities
- Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
- Interviews and registers patients in registration areas that report up through Patient Access.
- Obtains accurate demographic, insurance, and physician information on registrations.
- Screens customer data to ensure patient is eligible for insurance indicated.
- Communicates differences to the customer.
- Screens registrations to ensure insurance pre-certification and physician referral requirements are met.
- Instructs customer on requirements.
- Assists in identifying self-pay patients and referring them to financial assistance when applicable.
- Instructs customer on requirements.
- Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
- Assists in the shadowing/precepting of new employees.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
