Ambulatory Patient Access Rep-Contingent-Behavioral Health

Nationwide Children's Hospital•Columbus, OH

8d•Hybrid

About The Position

This role involves greeting and registering patients, answering telephone calls, scheduling appointments, and managing medical charts. The position requires providing excellent customer service, accurately collecting patient demographic and insurance information, and ensuring insurance pre-certification and physician referral requirements are met. The role also involves identifying self-pay patients for financial assistance and maintaining communication with various departments and clinical staff. New employees will also be assisted in shadowing/precepting.

Requirements

High School Diploma or equivalent, required.
Demonstrated computer skills with the ability to navigate most current technology systems.
Strong administrative skills.
CPR certification (based on position and as determined by manager).

Nice To Haves

Associate’s Degree, preferred.
One year of health care experience, preferred.

Responsibilities

Greets and registers patients.
Answers telephone calls.
Schedules appointments.
Pulls and files medical charts.
Provides excellent customer service to patients and families.
Interviews and registers patients.
Obtains accurate demographic, insurance, and physician information.
Screens customer data to ensure patient eligibility for insurance.
Communicates insurance differences to the customer.
Screens registrations to ensure insurance pre-certification and physician referral requirements are met.
Instructs customer on insurance and referral requirements.
Assists in identifying self-pay patients and referring them to financial assistance.
Establishes and maintains open communication with all departments Patient Access interacts with and clinical staff.
Assists in the shadowing/precepting of new employees.
Able to multi-task within a stressful environment.