Ambulatory Patient Access Rep- Community Support Program

Nationwide Children's Hospital • Columbus, OH

23d • Onsite

About The Position

This role involves greeting and registering patients, answering telephone calls, scheduling appointments, and managing medical charts. The position requires providing excellent customer service, obtaining accurate patient information, and ensuring insurance and referral requirements are met. It also involves assisting with financial assistance referrals and maintaining communication with various departments and clinical staff. Additionally, the role includes assisting in the training of new employees.

Requirements

• High School Diploma or equivalent, required.
• Demonstrated computer skills with the ability to navigate most current technology systems.
• Strong administrative skills.
• CPR certification (based on position and as determined by manager).

Nice To Haves

• Associate’s Degree, preferred.
• One year of health care experience, preferred.

Responsibilities

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
• Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED