Ambulatory Patient Access Rep-Child Diagnostic Center
Nationwide Children's Hospital•Westerville, OH
•Onsite
About The Position
This role involves greeting and registering patients, answering telephone calls, scheduling appointments, and managing medical charts. The primary focus is on providing excellent customer service to patients and families within the Patient Access department.
Requirements
- High School Diploma or equivalent, required.
- Demonstrated computer skills with the ability to navigate most current technology systems.
- Strong administrative skills.
- CPR certification (based on position and as determined by manager).
Nice To Haves
- Associate’s Degree, preferred.
- One year of health care experience, preferred.
Responsibilities
- Greets and registers patients.
- Answers telephone calls.
- Schedules appointments.
- Pulls and files medical charts when indicated.
- Interviews and registers patients.
- Obtains accurate demographic, insurance, and physician information.
- Screens customer data to ensure patient eligibility for indicated insurance and communicates differences.
- Screens registrations to ensure insurance pre-certification and physician referral requirements are met and instructs customers on requirements.
- Assists in identifying self-pay patients and referring them to financial assistance.
- Establishes and maintains open communication with all departments Patient Access interacts with and clinical staff.
- Assists in the shadowing/precepting of new employees.
- Able to multi-task within a stressful environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
