Ambulatory Nursing Manager, Primary Care

Christiana Care Health Services • Middletown, DE

5d • Hybrid

About The Position

The Medical Group of ChristianaCare is looking for a Manager of Nursing Services to cover Primary Care, Region Three. This role provides leadership, oversight, and accountability for nursing practice and the clinical practice of support staff across ChristianaCare Medical Group Primary Care practices. Responsibilities include managing and overseeing clinical policies, protocols, and workflows to ensure consistent and safe patient care delivery. The role also provides oversight of education, onboarding, recruitment, and development of nursing resources and materials while ensuring clinical practices remain compliant with regulatory requirements and ChristianaCare organizational standards. This position requires travel to all eight Primary Care locations, as well as additional travel to other locations as needed to support operational and clinical needs.

Requirements

• Graduate of an accredited school of nursing with Bachelor of Science in Nursing (BSN), may have an alternative bachelor’s degree if possess Master of Science in Nursing (MSN)
• Current Registered Nurse (RN) licensure in the State of Delaware, or eligibility for Delaware licensure through the Nurse Licensure Compact (NLC)
• Three to five years of clinical nursing experience in ambulatory practice, medical-surgical, emergency department or critical care experience
• Proven leadership skills and behaviors.
• Prior experience in educating and supervising clinical staff or other informal leadership role.
• BLS required

Nice To Haves

• Demonstrated leadership and clinical expertise with the ability to educate, coach, and support clinical staff.
• Strong knowledge of nursing principles, patient care, performance improvement, and safety practices, with sound clinical and administrative judgment.
• Excellent communication, interpersonal, and organizational skills, with the ability to adapt to a fast-paced healthcare environment, support staff development, and promote a culture of teamwork, safety, quality, and patient- and family-centered care.

Responsibilities

• Provides clinical leadership and operational oversight for nursing practice and care delivery across ChristianaCare Medical Group Primary Care practices.
• Promotes safe, high-quality, patient-centered, and relationship-based care while providing oversight of RN, LPN, and Medical Assistant clinical practice and competencies.
• Assesses practice needs, supports orientation and onboarding, identifies educational and professional development opportunities, and conducts routine rounds across Primary Care locations to promote clinical excellence, teamwork, and continuous improvement.
• Develops, implements, and evaluates nursing and clinical policies, procedures, protocols, and workflows to support consistent and efficient care delivery and ensure compliance with regulatory, professional, organizational, Joint Commission, and patient safety standards.
• Provides leadership in risk management, infection prevention, patient safety, and regulatory readiness, including participation in ambulatory regulatory activities and Joint Commission initiatives.
• Supports Medical Group and system-wide clinical initiatives, shared decision-making, professional governance, and quality improvement projects.
• Collaborates closely with Clinical Directors, clinical and operational leaders, providers, and interdisciplinary teams to promote effective communication, consistency, and collaboration across Primary Care practices.
• Provides leadership in workforce management, including recruitment, interviewing, selection, onboarding, coaching, performance management, and maintaining employee licensure and credentialing requirements.
• Fosters a culture of accountability, professionalism, safety, exceptional customer service, and patient-centered care while supporting staff engagement and professional growth.
• Regular communication with clinical teams, participation in staff meetings, and additional responsibilities are expected to support the ongoing operational and clinical needs of the Medical Group.

Benefits

• Full Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions.
• Generous paid time off with annual roll-over and opportunities to cash out
• 12 week paid parental leave
• Tuition assistance
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more!
• health insurance
• paid time off
• retirement
• an employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager