Ambulatory Nurse - Specialty Float Pool BWH

Mass General Brigham•Boston, MA

1d•Onsite

About The Position

The Staff Nurse will be responsible for providing nursing support and care to patients within the Ambulatory Medical Surgical Specialties & Float Pool. This includes ensuring that ambulatory patients are seen in a timely manner by the appropriate clinician(s) and that appropriate coordination of care and communication is maintained with the patients and referring providers. The role also involves providing clinical telephone triage, especially for urgent clinical situations, and general nursing support for patients across the Division of Ambulatory Medical Surgical & Specialties. The nurse will maintain familiarity with department activity and a close working relationship with clinicians and support staff to provide the most appropriate triage and facilitate timely and effective communication and scheduling. Participation in departmental and organizational quality management and/or quality improvement projects is expected. Proficient use of the electronic medical record is required, documenting in a manner that is clear, complete, concise, and in SBAR format when appropriate to remain compliant with nursing standards. The work environment is a normal office setting, involving extended periods of sitting and fast-paced, phone-based care. Responsibilities include preparing, performing, and documenting the coordination of clinical care, such as assisting patients with medication questions, delivering lab results, and providing patient education. Collaboration is key to providing excellent care to patients and families in the safest environment. Other duties may be assigned by the supervising physician or leadership team.

Requirements

Graduate of an approved school of nursing with current registration in Massachusetts.
Bachelor of Science Degree in Nursing is required for newly licensed nurses.
Minimum of 2 years of recent (within 12 months) clinical nursing experience in an Ambulatory Clinic/Practice setting and/or Emergency room setting required. Experience only in an ambulatory procedural area is not sufficient.
Minimum of 2 years of nursing experience with telephone triage required, and telephone triage must be the main responsibility of this experience.
Experience with in-person triage and clinical assessment techniques of an adult patient within the last 4 years is required.
Must be comfortable with all aspects of patient care in person and via telephone.
Able to work weekend rotation per the MNA contract

Nice To Haves

Experience in an Ambulatory Medical Specialty (not procedural) area or Primary Care with patient care delivery as an RN is strongly preferred.
Case Management experience preferred.
Certification or desire to obtain certification in Ambulatory Care or an ambulatory Specialty area within 2 years is preferred.

Responsibilities

Providing nursing support and care to patients within the Ambulatory Medical Surgical Specialties & Float Pool.
Ensuring that ambulatory patients are seen in a timely manner by the appropriate clinician(s) and that appropriate coordination of care and communication is maintained with the patients and referring providers.
Providing clinical telephone triage, especially for urgent clinical situations, and general nursing support for patients across the Division of Ambulatory Medical Surgical & Specialties.
Maintaining familiarity with department activity and a close working relationship with clinicians and support staff to provide the most appropriate triage and facilitate timely and effective communication and scheduling.
Participating in departmental and organizational quality management and/or quality improvement projects as directed by the leadership team.
Proficient use of the electronic medical record, documenting in a manner that is clear, complete, concise, and in SBAR format when appropriate to remain compliant with nursing standards.
Preparing, performing, and documenting the coordination of clinical care including, but not limited to, assisting patients with medication questions, delivering lab results, and providing patient education as needed and requested.
Working collaboratively to provide excellent care to patients and families in the safest environment.
Other duties as assigned by the supervising physician or leadership team.