Ambulatory Nurse Manager - Outpatient Dialysis

Trinity Health • Maywood, IL

2d • $96,782 - $159,702

About The Position

As a Practice Manager, oversee the daily operations of assigned ambulatory and outpatient clinical sites, ensuring exceptional patient care, efficient workflows, financial stewardship, regulatory compliance, and positive experiences for providers and staff. Report to a Regional Director or Executive Director, lead front-line teams, and partner with physicians and site leaders to achieve operational excellence.

Lead staff and manage recruitment, onboarding, training, performance management, employee development, employee relations, staffing decisions, engagement, and retention. Oversee daily practice operations, staffing models, workflows, resource allocation, patient scheduling, registration, triage, phone performance, clinic flow, operational huddles, and EPIC workflow optimization. Manage budgets, labor and supply expenses, performance metrics, payroll approvals, overtime, agency staffing costs, invoice processing, registration, charge capture, cash handling, billing, procurement, and inventory.

Maintain regulatory and accreditation compliance; participate in audits, quality reviews, and operational assessments; and promote safety, accountability, and continuous improvement. Advocate for patients, resolve escalated concerns, and foster service excellence, quality care, and effective communication. Lead quality improvement projects and operational initiatives, promote Lean methods, analyze performance data, and stay informed about healthcare trends and best practices.

Requirements

• Bachelor's degree required.
• Minimum of 2 years of healthcare experience in a clinical setting.
• Experience working in a physician practice, outpatient clinic, ambulatory care, or similar healthcare environment.
• Valid Illinois Driver's License.
• Strong leadership, problem-solving, and organizational skills.
• Excellent communication, relationship-building, and customer service abilities.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Experience working with operational performance metrics, staffing plans, and budgets.

Nice To Haves

• Master's degree preferred.
• 3–5 years of progressive healthcare operations experience.
• Prior outpatient or ambulatory practice management experience.
• Experience within an academic medical center or large healthcare system.
• Previous people leadership experience.
• Familiarity with EPIC and healthcare workflow optimization.
• Experience leading quality improvement or Lean initiatives.

Responsibilities

• Supervise front-line, non-exempt staff across assigned practice locations.
• Manage recruitment, onboarding, training, performance management, and employee development.
• Conduct performance evaluations and provide coaching, mentorship, and professional growth opportunities.
• Partner with Human Resources and physician leaders on employee relations, disciplinary actions, and staffing decisions.
• Foster a collaborative, team-oriented culture that promotes employee engagement and retention.
• Review turnover trends, staff satisfaction feedback, and employee survey results, and develop improvement action plans.
• Oversee all day-to-day operations of assigned practice sites.
• Evaluate staffing models, workflows, and resource allocation to maximize efficiency and patient access.
• Lead daily operational huddles and facilitate communication among physicians, staff, and leadership.
• Monitor patient scheduling, registration, triage processes, phone performance, and clinic flow.
• Ensure compliance with organizational policies, procedures, and strategic initiatives.
• Identify operational challenges and implement process improvements that enhance productivity and patient experience.
• Collaborate with providers and staff to optimize EPIC workflows and operational performance.
• Manage operational budgets, labor expenses, and supply expenditures.
• Monitor patient volumes, revenue, expenses, productivity targets, and other practice performance metrics.
• Analyze operational reports and identify opportunities to improve financial outcomes.
• Manage payroll approvals, overtime utilization, agency staffing costs, and invoice processing.
• Maintain accurate registration, charge capture, cash handling, and billing processes.
• Oversee procurement and inventory management while maintaining budget compliance.
• Maintain compliance with applicable regulatory and accreditation standards, including state and healthcare requirements.
• Participate in audits, quality reviews, and operational assessments.
• Ensure policies, procedures, and workflows align with organizational and regulatory expectations.
• Promote a culture of safety, accountability, and continuous improvement.
• Serve as a patient advocate and resolve escalated patient concerns.
• Create a culture centered on service excellence, patient satisfaction, and quality care.
• Build strong relationships between providers, staff, and patients.
• Support safety initiatives and ensure adherence to patient care standards.
• Champion teamwork and effective communication throughout the practice.
• Oversee quality improvement projects and audits.
• Implement operational and system-wide improvement initiatives.
• Promote Lean principles and process improvement methodologies.
• Analyze operational performance data and identify opportunities to improve outcomes.
• Stay informed of healthcare industry trends and best practices.

Benefits

• Benefits are referenced via the linked Trinity Health Summary of Benefits for Illinois job postings; specific benefits are not listed in the description.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager