Ambulatory LPN, Advanced Therapeutics, 40 hours, Days

UMass Memorial Health•San Jose, CA
•$28 - $41•Remote

About The Position

The Ambulatory LPN supports a multidisciplinary clinical team by delivering high-quality, patient-centered care through remote modalities. The role emphasizes clinical triage, ongoing patient follow-up, medication education, and adherence support for diverse patient populations. The LPN also conducts lifestyle and behavioral assessments to promote safe, effective care, optimize outcomes, and ensure alignment with established clinical protocols and care plans. The position is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m., for 40 hours per week, on the day shift. It is non-exempt and represented by SHARE (State Healthcare and Research Employees). The hiring range is $28.14–$41.12, based on a full-time schedule; offers may vary based on scheduled hours, experience, skills, qualifications, and internal equity. A signing bonus may be available, with eligibility confirmed during the interview process.

Requirements

  • Current and active LPN license.
  • Minimum of 2 years of clinical experience; ambulatory, primary care, specialty, or telehealth experience is preferred.
  • Strong communication and patient education skills.
  • Ability to work independently in a remote environment.
  • Proficiency with telehealth technologies and remote patient communication.

Nice To Haves

  • Experience supporting patients with chronic disease management.
  • Clinical patient triage and symptom assessment evaluation.
  • Familiarity with electronic medical record systems, preferably Epic.
  • Ambulatory, primary care, specialty, or telehealth experience.

Responsibilities

  • Conduct telephonic and video-based patient triage to assess symptoms, medication tolerance, and clinical concerns.
  • Perform structured side-effect assessments and escalate findings to appropriate clinical staff as needed.
  • Complete nurse visits focused on medication administration education, including injectables, and lifestyle and behavioral assessments.
  • Educate patients on medications, side-effect mitigation strategies, lifestyle interventions, and program requirements.
  • Support pre-initiation workflows, including baseline assessments, laboratory coordination, and pharmacy/provider collaboration.
  • Participate in ongoing patient monitoring, including safety labs, refill timing, and insurance or authorization requirements.
  • Respond to patient communications by phone, secure messaging, and other approved channels within established service-level timeframes.
  • Coordinate care and communicate patient updates with clinical and administrative teams, pharmacies, payers, and external providers.
  • Document clinical encounters, assessments, and communications accurately and promptly in the EMR, ensuring compliance with protocols.
  • Participate in team meetings, case discussions, quality improvement initiatives, and virtual visits while maintaining a secure, private workstation environment.

Benefits

  • A signing bonus may be available; eligibility is confirmed during the interview process.
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