Ambulatory Clinical Informaticist Associate

American Addiction Centers•Libertyville, IL

2d•$33 - $50•Hybrid

About The Position

This is an exempt hybrid position that requires local travel in the Northern Chicagoland area. The Ambulatory Clinical Informaticist Associate serves as a subject matter expert for the EHR, providing in-depth support to clinicians in the ambulatory setting and acting as a liaison between clinicians, operational leadership, and IT. They troubleshoot EHR issues, support the implementation of new technology, and collaborate with CI and IT teams to address technical challenges. The role involves developing expertise in specific EHR areas, managing change related to technology adoption, and providing end-user support to improve the effectiveness of new technologies and processes. Additionally, the associate assists with reporting tools, participates in efforts to reduce administrative burden through enhanced decision support and data-driven decisions, and begins to leverage clinical data analytics for insights. They support the optimal use of clinical systems and documentation practices, ensuring the successful implementation and administration of clinical applications. The role involves participating in cross-functional teams to reimagine clinical processes, enhance patient care, and analyze clinical workflows for improvements. Collaboration with CI teams across care settings ensures effective utilization of clinical systems. The associate provides in-person or virtual support to users, performs purposeful rounding, and becomes a go-to resource for EHR-related questions. They partner with the informatics training and education team, providing informal guidance to new team members and evaluating training effectiveness. The role requires integrating knowledge of policies and clinical resources into educational programming, proactively monitoring and responding to user requests, understanding user pain points, and assisting with clinician onboarding and system setting personalization. Continuous improvement of user experiences and outcomes is a key aspect, along with providing ongoing education and training, recommending additional training, and assisting with virtual training sessions. The associate also helps develop training materials, performs basic troubleshooting, and collaborates with clinical informatics and interdisciplinary teams to identify optimization opportunities and streamline tasks. They promote adherence to recommended workflows, support system upgrades, and educate end users on best practices. The role involves utilizing evidence-based practice, ensuring successful implementation of upgrades and enhancements, and developing partnerships with site and area leaders. Finally, they participate in the analysis and design of EHR configuration to support organizational initiatives, focusing on standardized best practices and clinical content to improve quality and patient safety, and assist in identifying metrics to monitor project effectiveness and perform testing.

Requirements

Associate degree or equivalent in IT or Health Related Field
2 Years Clinical, Clinical Informatics or IT Experience
Strong communication skills and ability to convey technical information to non-technical users.
Analytical mindset with the ability to identify areas for improvement
Passion for healthcare technology and a commitment to advancing patient care
Ability to conduct activities related to all phases of the clinical information system life cycle (plan, design, testing, implementation and monitoring)
Epic Clinical Informatics Certification or attained within 18 months of hire

Nice To Haves

Licensed/Certified Clinical Professional Preferred (CNA, MA, RN, RT, PT, RD, etc).

Responsibilities

Serve as a subject matter expert for the EHR and provides in-depth support to clinicians (Physicians, nurses, medical assistants and other clinical technicians) in the ambulatory setting and serves as a liaison between clinicians, operational leadership and IT.
Troubleshoots EHR issues and provides ongoing support to ensure successful implementation of new technology and technology changes.
Communicate and collaborate with CI and IT teams to address technical challenges.
Develop as a Subject Matter Expert in one or more areas of specialty.
Participate in efforts to manage change related to technology adoption.
Provide end user support to help identify areas of opportunity to improve adoption and effective of new technology and processes.
Provides basic reporting tool assistance to end users.
Participate in organizational efforts to reduce administrative burden including the enhanced use of decision support tools and the use of data to drive decisions related to optimization and implementation.
Begin to leverage clinical data analytics to drive informed decisions and create actionable insights through dashboards and reports.
Supports and guides optimal use of clinical systems and supportive clinical documentation practices and tools.
Ensures successful implementation, administration and documentation of new and/or existing clinical applications.
Participate in cross-functional teams in reimagining clinical process and pioneer novel approaches to enhance patient care, teammate satisfaction and safety and outcomes.
Begin to have the ability to analyze clinical workflows to identify bottlenecks, inefficiencies and areas for improvement.
Participate in cross functional teams in implementing workflow enhancements
Collaborate with CI teams across care settings to ensure appropriate workflows and clinical systems are utilized effectively and efficiently.
Provide support to users of our clinical systems in the ambulatory setting (Physicians, Nurses, Medical Assistants, other clinical technicians), either in person or virtually, to promote effective and efficient use of technology and the EHR.
Perform purposeful rounding in assigned areas, focusing on new functionality and opportunities for end user optimization.
Become the go to resource for questions related and concerns related to the EHR and other clinical systems as assigned.
Partners with the regional informatics training and education team to assist in training delivery as needed.
Provides informal guidance/resources to new team members and customers.
In partnership with the training and education team, evaluates training effectiveness and recommends modification to training programs accordingly.
Integrates knowledge of policies and clinical resources into educational programming.
Proactively monitor and respond to end user requests for assistance.
Understand the pain points, challenges and technology needs related to the EHR and other clinical systems.
Assist in onboarding of new Clinicians, introducing them to EHR functionalities and efficiencies as needed.
Assist users in personalizing system settings to align with user preferences, either in person or virtually.
Continuously seek ways to enhance user experiences and outcomes.
Provides EHR and integrated clinical systems onboarding, ongoing education and training to all clinical end users as needed.
Recommends additional training and education for multiple areas and roles based on ongoing evaluation and assessment.
Assist the training team in delivering virtual training sessions for clinical staff as assigned.
In partnership with the training team, develop job aids, quick reference guides and other material.
Performs basic troubleshooting and escalates as needed.
Works in partnership with clinical informatics and interdisciplinary team to help identify opportunities for optimization and technical improvements/changes.
Identify opportunities for process optimization within clinical workflows.
Collaborate with clinical and IT teams to streamline tasks, reduce redundancy and enhance efficiency.
Promote adherence to recommended workflows.
Support system upgrades and enhancements, ensuring smooth transition.
Through formal and informal rounding, educate end users on best practices for utilizing clinical systems effectively.
Utilizes evidenced based practice or best practice methodology of clinical system end users.
Provides ongoing support and ensures successful implementation, administration and documentation of new upgrades, releases and enhancements.
Develops and maintains key partnerships with site and area leaders.
Participates in the development of analysis and design of EHR configuration to support organizational initiatives to ensure that end user needs are addressed.
Focus on standardized best practice workflow processes and clinical content to ensure alignment across all sites/departments to support improved quality and patient safety outcomes.
Assists in identifying metrics that monitor the effectiveness of implemented projects and programs.
Following defined testing scripts and plans, perform testing of new or enhanced clinical workflows

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program