Ambulatory Clinical Adoption Strategist (On-Site)

NorthBay Healthcare Corporation • Fairfield, CA

3d • Onsite

About The Position

This role is on-site in Fairfield, California. At NorthBay Health, the Ambulatory Clinical Adoption Strategist provides clinical adoption support to the medical staff through collaboration, learning and performance support for providers in the ambulatory practices to improve physician satisfaction, reduce redundant work, improve efficiency and quality, and ensure regulatory compliance. Consults with ambulatory provider leadership and others on new projects related to new information technology, orientation, continuing medical education, evidence-based standards, performance improvement initiatives, patient safety activities, and accreditation and/or regulatory requirements. Collaborates with subject matter experts to develop and deliver effective training and support to physicians consistent with business objectives and ensuring optimal and most efficient use of the EHR and other IT assets. Supports department-based trainers and other resource staff such as IT Analysts, including coaching and mentorship to those in training roles. Provides direct instruction to clinical leadership and physicians in support of new programs, quality improvement efforts, and other projects as assigned.

Requirements

• Bachelor’s Degree required preferably in, healthcare, education, information technology (IT), or Human Resources (HR).
• Three years IT, clinical, education and/or process improvement experience required.
• Two years of experience working directly with clinical staff and physicians required.
• Knowledge of medical terminology and patient care workflows required.
• Excellent classroom and one-on-one training skills required.
• Excellent research and analysis, organizational, oral and written communication skills required.
• Intermediate proficiency in word processing and database applications required to support project work.
• Experience with spreadsheet, presentation required.
• Must demonstrate the highest discipline re: confidentiality.
• Must demonstrate high attention to detail and accuracy.
• Ability to effectively multi-task and manage multiple projects in a busy office environment essential.
• Ability to build relationships with others to effect work essential.
• Capacity to maintain clear thinking, composure, and respect for others under hostile or unpredictable working conditions essential.
• Ability to communicate effectively and pleasantly to customers reflecting the diversity of the community – internal, external, teenaged®adult, staff®senior management – required.
• Must project positively and professionally, consistent with the System’s mission, values, and strategic goals.

Nice To Haves

• Master’s degree preferred.
• College level coursework in adult learning, instructional design, group process, organization development, LEAN methodologies, workflow assessments strongly preferred.
• Current national certification in related area preferred.
• Experience in healthcare organizations, knowledge of accreditation standards strongly preferred.
• Experience with build, implementation, and/or support of clinical information systems, specifically Cerner, strongly preferred.
• Instructional design skills preferred.
• Formal experience with consulting, facilitation, questioning, and group process skills strongly preferred.
• Web authoring, and project management applications strongly preferred.

Responsibilities

• Provides clinical adoption support to the medical staff through collaboration, learning and performance support for providers in the ambulatory practices to improve physician satisfaction, reduce redundant work, improve efficiency and quality, and ensure regulatory compliance.
• Consults with ambulatory provider leadership and others on new projects related to new information technology, orientation, continuing medical education, evidence-based standards, performance improvement initiatives, patient safety activities, and accreditation and/or regulatory requirements.
• Collaborates with subject matter experts to develop and deliver effective training and support to physicians consistent with business objectives and ensuring optimal and most efficient use of the EHR and other IT assets.
• Supports department-based trainers and other resource staff such as IT Analysts, including coaching and mentorship to those in training roles.
• Provides direct instruction to clinical leadership and physicians in support of new programs, quality improvement efforts, and other projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level