Ambulatory Care Service Supervisor-Baltimore, MD

HCSC•Baltimore, MD

16h•Onsite

About The Position

HCSC linen services is an innovative provider of textile programs and services to the healthcare community. Our services directly impact the health and safety of the patients by providing healthcare facilities with top-quality linen services. We sort, process, and deliver linen for every healthcare need. We are seeking a Service Supervisor for our Ambulatory Care Division in Baltimore, MD. This position will ensure that all communications with customers, proactive, reactive, new, or existing will be efficient and to the standards set by HCSC Ambulatory Care.

Requirements

At least 3 years of supervisory or management experience
2 years+ of customer service experience
Minimum 1 year of experience operating a 26-ft box truck
High school diploma or equivalent required
Valid driver's license is required

Nice To Haves

associate or bachelor's degree preferred
Strong communication, organizational, and time-management skills
Flexible, collaborative, and effective problem-solver
Able to work independently and meet deadlines under time constraints
High level of accuracy and attention to detail
Experience working in a union environment preferred

Responsibilities

Provide daily supervision, guidance, and support to assigned HCSC ACRSDs to ensure high-quality service across designated territories.
Drive program growth and ensure operational stability through effective team and performance management.
Foster strong customer relationships to support satisfaction and retention.
Model consistent professional and courteous conduct in all interactions.
Oversee, coordinate, and facilitate the movement of inventory between HCSC and customer locations through ACRSDs.
Ensure compliance with all HCSC and healthcare institution policies, procedures, and guidelines.
Maintain strict confidentiality and adhere to all federal, state, and local regulations regarding privacy and security.