Ambulatory Care Assistant II: Wound Healing Center

Hoag•Newport Beach, CA

About The Position

The Ambulatory Care Assistant (ACA) is responsible for maintaining a highly professional environment, ensuring a collaborative relationship with patients, physicians, referring physicians, non-licensed and licensed staff in the Clinic. The ACA assists with non-clinical tasks required to ensure smooth patient access and flow including scheduling patients for follow up office visits, imaging and lab work, preparation of appropriate chart elements, and escorting patient to room and collecting vital signs and patient information. May perform blood draw with phlebotomy certification. Assists physician with tasks such as removing bandages, collection of samples not requiring sterile procedures, and other non-sterile tasks. Stocks and organizes exam rooms and assists with storage of medical supplies. This position also handles the pre-authorization process and acts as a liaison between the providers and patient. The ACA works collaboratively with clinical staff to ensure all proper records are received and all appropriate testing is completed prior to appointment/surgery date. The ACA provides updates to the clinic staff and patients on timing ensuring patient flow. Performs other duties as assigned. Willing to travel to different worksites.

Requirements

High school graduate or equivalent
Graduate of a Medical Assistant Program OR equivalent medical back-office experience
Minimum 2 years in healthcare related field
Minimum one year of previous experience within an acute healthcare system environment
Basic knowledge of Microsoft Office Suite, including Outlook, Word and Excel
Basic knowledge of medical terminology
Current BLS - Basic Life Support (AHA)

Nice To Haves

Associate or Bachelors’ degree
Working Knowledge of EPIC or other Electronic Medical Record system ‘EMR’
Qualified bilingual or multilingual candidates
Medical Assistant Certification
State of California Certified Phlebotomy Technician I (CPTI) Certification (for blood draws)

Responsibilities

Scheduling patients for follow up office visits, imaging and lab work
Preparation of appropriate chart elements
Escorting patient to room and collecting vital signs and patient information
Assisting physician with tasks such as removing bandages, collection of samples not requiring sterile procedures, and other non-sterile tasks
Stocking and organizing exam rooms and assisting with storage of medical supplies
Handling the pre-authorization process
Acting as a liaison between the providers and patient
Working collaboratively with clinical staff to ensure all proper records are received and all appropriate testing is completed prior to appointment/surgery date
Providing updates to the clinic staff and patients on timing ensuring patient flow
Performing other duties as assigned
Willing to travel to different worksites