Ambulance Medical Dispatcher NIGHTS

Advantage Ambulance•Riverside, CA

About The Position

Advantage Ambulance is a BLS and CCT ambulance provider headquartered in the county of Riverside, California. Advantage is known for providing the highest quality of care and serving our communities with unmatched commitment. In December 2016, we achieved elite status by achieving the Commission on Accreditation of Ambulance services (CAAS). Only 1% of all ambulance organizations in the United States have achieved this accreditation. As a dispatcher with Advantage, you have an opportunity to work for a great employer...all while playing your part in the company's positive impact in the communities in which we serve. WHAT MAKES ADVANTAGE A GREAT PLACE FOR DISPATCHERS TO WORK: State of the art dispatching center Coveted 12-hour shifts with more days off Dynamic department with experienced and supportive leadership Amenities…our CEO has been quoted saying “I want this place to be supportive, fun, inviting, comfortable, and stocked with snacks and refreshments…a place that everyone wants to come to each day.” Come join our dispatching team and be part of a growing company that values their employees and offers exceptional work/life balance! Our Dispatchers are responsible for answering, evaluating, and triaging all transport requests and deploying the most appropriate resources. We strive for excellence, and as such, expect every EMS Dispatcher to provide each caller with exemplary customer service.

Requirements

Possession of an EMT, EMD, or ETC certification or the ability to attain one (Required)
Availability to work 12-hour rotating shifts (Required)
Must be able to sit for an extended period of time
Requires frequent, repetitive hand movements, standing, walking, reaching, and grasping
Must be able to hear and communicate clearly to perform job duties in-person and over the telephone
Adequate vision is required in order to read information from printed sources and computer screens

Nice To Haves

One (1) year of direct customer service experience (Preferred)
Previous work experience in a communications center or as an EMS dispatcher (Preferred)
Previous work experience as an EMT, Paramedic, CNA, or LVN (Preferred)
High school diploma or equivalent (Preferred)

Responsibilities

Demonstrate exceptional customer service skills with both internal and external customers
Ability to strategically review, plan, and deploy resources
Maintain a calm and professional demeanor
Take direction, work independently, and as part of a group
Promptly answer, evaluate, and prioritize incoming requests for service while communicating effectively with callers
Familiarity with company service areas and medical facilities
Working knowledge of service area geography, roadways, and traffic patterns
Ensure compliance with all company and customer policies and procedures as they pertain to the coordination of patient transport
Professionally “control” difficult interactions and effectively direct the flow of the conversation
Proficiency with computer operations, word processing, email, and spreadsheet software programs
Operate a multi-line phone system
Document all phone and radio transactions using a computer-aided dispatch (CAD) program
Attend all mandatory meetings and trainings
Perform other duties as assigned by management or the leadership team