Ambulance Dispatcher

Keystone Quality Transport•Newark, DE

3d•Onsite

About The Position

Dispatcher – Paratransit / EMS Transport Join the Keystone Quality Transport Team! At Keystone Quality Transport, quality is more than part of our name—it is the standard that guides everything we do. We are committed to providing safe, reliable, and compassionate transportation services while delivering an exceptional experience to our patients, passengers, healthcare partners, families, and communities. Our mission is to consistently meet and exceed expectations through professionalism, teamwork, communication, and outstanding service. We are currently seeking an experienced and dependable Dispatcher to become a valued member of our team. Position SummaryThe Dispatcher plays a critical role in coordinating transportation services, supporting field crews, and ensuring transport requests are managed efficiently and professionally. This position requires strong communication, organization, multitasking, and problem-solving skills in a fast-paced environment.

Requirements

Minimum of 1 year of dispatch experience in EMS or Paratransit required.
Strong computer skills and the ability to learn dispatching, scheduling, and database systems quickly.
Ability to multitask, prioritize, and remain organized in a fast-paced environment.
Strong verbal and written communication skills.
Ability to work collaboratively and build trust in a team environment.
Excellent customer service and problem-solving abilities required.
High school diploma or GED required.
Must maintain a professional attitude, appearance, and commitment to high performance standards.

Nice To Haves

Proficiency with Microsoft Office programs, including Outlook, Excel, and Word preferred.
EMT certification preferred but not required.

Responsibilities

Coordinate and dispatch transport requests in a timely and efficient manner.
Monitor transportation schedules and ensure pickups and drop-offs are completed as scheduled.
Maintain communication with crews and account for unit status throughout the shift.
Notify facilities, passengers, or callers regarding delays or schedule changes.
Update schedules and transport information in real time throughout the shift.
Communicate accurate and timely information to field staff.
Resolve operational issues and assist with problem-solving to maintain service efficiency.
Provide exceptional customer service and perform customer service-related duties as needed.
Maintain professionalism and effective communication with crews, facilities, patients, and callers.