Ambulance Dept Dispatcher - BIDMC (per-diem)

Beth Israel Lahey Health

13d•Onsite

About The Position

Receives and assigns ambulance dispatch requests from within Beth Israel Deaconess Medical Center, Boston to the appropriate ambulance service. Ensures efficient response to ambulance requests. Responsible for the safe transport of patients to their correct destination, and the appropriate documentation of services. Facilitates and coordinates with appropriate teams. Maintains accurate records of all Ambulance traffic within the hospital. Utilization of telephone console, Motorola handsets for C-MED communications, and Motorola CDM series two-way radio system. Maximizes utilization of Beth Israel Deaconess Medical Center Ambulance Services and the ambulances assigned to Beth Israel Deaconess Medical Center from contracted providers. Familiarity with Massachusetts O.E.M.S. statewide ALS/BLS and ALS interfacility transfer treatment protocols.

Requirements

High School diploma or GED required.
0-1 years related work experience required.
Previous hospital telecommunications experience
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Nice To Haves

Emergency Medical Services experience.
Geographical knowledge of surrounding area preferred.
GPS locator software preferred.
Knowledge of Emergency Dispatch and Ambulance Communications preferred.

Responsibilities

Answers the phone with Beth Israel Deaconess Medical Center greeting and dispatches ambulance services prioritizing needs of the requesting department.
Answers the phone line using proper, professional radio etiquette and directs calls appropriately.
Dispatches requests for Advanced Life Support/Basic Life Support and immediately dispatches available ALS/BLS units.
Enters and tracks appropriate information in the computer system.
Each call is logged on daily log/Autocad system immediately after received from computer.
Utilizes GPS system to locate and dispatch closest and most appropriate ambulance.
Receives incoming ambulance requests and prioritizes calls from services/floor and assigns to appropriate ambulance service.
Clarifies instructions and coordinates services with requester.
Ensures all Beth Israel Deaconess ambulances on duty and all vehicles subcontracted the hospital have appropriate assignments.
Schedules transport of patients in a timely manner.
Notifies departments of patient departure times.
Reports issues, problems, etc., to supervisor/manager as needed.
Assists in obtaining coverage for sick calls in the absence of supervisor/manager.
Attends mandatory in-services as required by Beth Israel Deaconess Medical Center.
Is courteous and professional at all times.