Ambassador - Zoo Atlanta - (Part-time / Flexible Hours / Flexible Days) $15.00 an hr.

AAA Parking • Atlanta, GA

6d • Onsite

About The Position

AAA Parking is looking for friendly, professional, and service-minded individuals to join our team as an Ambassador at the Zoo Atlanta. As an Ambassador, you’ll be a visible, helpful presence for customers entering, parking in, and exiting the facility. You’ll provide directions, assist with parking equipment and payment questions, monitor the garage for safety and cleanliness, and help create a welcoming, well-organized experience. If you enjoy helping people, solving problems, and working in an active customer-service environment, this could be the opportunity for you!

Requirements

• Must be 18 years of age or older.
• Previous parking, hospitality, security, retail, or customer service experience is preferred but not required.
• Excellent customer service, communication, and problem-solving skills.
• Friendly, professional, observant, and approachable demeanor.
• Ability to remain calm, courteous, and professional while assisting customers and resolving concerns.
• Basic ability to learn and operate pay stations, ticket dispensers, access gates, radios, and other parking equipment.
• Reliable and dependable, with a strong commitment to punctuality and attendance.
• Ability to work nights, weekends, holidays, and special events as business needs require.
• Ability to stand, walk, bend, and move throughout the shift and work in indoor or outdoor parking environments with varying temperatures and weather conditions.
• Ability to maintain a clean, polished, and professional appearance.
• Must be able to follow safety and security procedures, monitor surroundings, and report incidents accurately.
• Ability to successfully complete any required background check.

Responsibilities

• Assist Customers and Provide Directions: Warmly greet customers entering and leaving the parking facility. Provide clear directions to parking areas, elevators, exits, nearby buildings, and points of interest. Answer questions about parking rates, hours, validations, payment options, and facility procedures. Assist customers with pay stations, ticket dispensers, access gates, and other parking equipment. Help customers locate their vehicles and provide thoughtful assistance to individuals with special needs or disabilities. Handle customer concerns calmly and professionally, involving a supervisor when needed.
• Support Parking Operations: Monitor vehicle and pedestrian flow and help keep entrances, exits, drive lanes, and walkways clear. Assist with traffic direction during busy periods, events, or temporary closures. Perform routine walkthroughs of the garage and report equipment issues, hazards, suspicious activity, or maintenance needs. Help keep parking areas, lobbies, elevator areas, stairwells, and customer-service points clean, organized, and presentable.
• Represent AAA Parking Professionally: Maintain a clean, polished, and professional appearance in accordance with AAA Parking standards. Keep the ambassador station and customer-facing areas clean, organized, safe, and inviting. Consistently represent AAA Parking and our client with professionalism, courtesy, and helpful service.
• Be a Team Player: Work closely with parking operations, security, maintenance, and property staff to support smooth daily operations. Communicate facility conditions, customer concerns, and equipment issues clearly with teammates and supervisors. Support fellow team members during busy periods, special events, and peak entry and exit times.
• Prioritize Safety & Security: Follow all safety, security, emergency, and traffic-control procedures. Immediately report accidents, injuries, hazards, suspicious activity, property damage, or other incidents to a supervisor. Conduct routine inspections of customer areas and parking equipment, and document or communicate issues promptly.

Benefits

• Earn extra money while working in a dynamic parking and customer-service environment
• Meet new people and build valuable customer service experience
• Work at a professionally managed parking facility at Zoo Atlanta
• Make a lasting impression by delivering exceptional customer service
• Become part of a family-operated company with 65+ years of parking industry experience

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed