PT Ambassador

Centers•Baltimore, MD

5d•Onsite

About The Position

CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients. Commitment to the well-being, security, and future of our employees is a priority. View the comprehensive information about the competitive benefits package on our careers page then scroll down to CENTERS Benefits (click link to view).

Requirements

High School Diploma or equivalent
Ability to work independently
Ability to lead a team
Ability to make sound decisions
Excellent communication skills including active listening
Service-oriented and able to resolve customer grievances
Basic knowledge of computer skills with the ability to learn new software
Ability and willingness to enforce policies

Nice To Haves

Currently enrolled Johns Hopkins University student preferred
Previous work experience preferred
Experience working in customer service, fitness center, retail or events preferred

Responsibilities

Act as the eyes and ears of the Bloomberg Student Center (BSC), supporting Operations Managers by reporting issues, troubleshooting, assisting with the supervision of part-time staff on shift, enforcing policies, and coordinating emergency responses.
Maintain a customer service mindset, proactively seeking opportunities to assist and support, and escalating situations to BSC leadership, public safety, and other building partners as needed.
Assist with on-shift supervision of and feedback to part-time staff for performance coaching and work assignment.
Perform routine facility rounds throughout shift for supervision of student staff, troubleshooting and maintaining cleanliness of the equipment and facility.
Support the respond to all medical and non-medical emergencies and provide care; initiate emergency action plan, notify university and local authorities and complete reports.
Assist part-time staff with tasks and assume responsibilities of an area if not staffed.
Communicate and consistently enforce policies with patrons and staff.
Provide excellent customer service, facility tours, and resolve guest concerns.
Report injuries, incidents, member and guest issues maintenance issues, and staff issues.