Ambassador

JLL•New York, NY

4d•$70,000 - $80,000•Onsite

About The Position

The Ambassador is the primary on-site culinary and hospitality presence at a client site, responsible for managing day-to-day pantry operations and ensuring employees and guests have seamless, welcoming experience. This role serves as the main point of contact for all pantry and food & beverage services, while also supporting the Community Manager and Experience team in delivering service excellence across the workplace.

Requirements

1-3 years of experience in a hospitality, food service, pantry/culinary operations, or customer service role; prior experience with corporate pantry programs a plus
Friendly, professional, and proactive service mindset
Strong communication skills and comfort engaging with a diverse employee and visitor population
Ability to manage a busy, fast-paced environment with composure
Proficient in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, Outlook)
High school diploma required
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Associate’s or Bachelor’s degree preferred
prior experience with corporate pantry programs a plus

Responsibilities

Manage daily pantry operations, including stocking, inventory management, and replenishment of food, beverages, and snacks across all pantry locations
Partner with the vendor to coordinate deliveries, quality standards, and restocking schedules; escalate service issues as needed
Monitor pantry equipment (coffee machines, refrigerators, dispensers) for cleanliness, functionality, and timely service calls
Maintain food safety and hygiene standards, including proper rotation of perishable items and disposal of expired product
Track pantry consumption and inventory levels, flagging reorder needs and providing usage data to the Experience team
Support catering setup and breakdown for internal meetings and events as needed
Serve as an onsite Experience Services contact for client employee inquiries, issues, troubleshooting, and feedback related to pantry and workplace services
Build meaningful, lasting relationships with client employees and guests for intuitive service delivery
Monitor and maintain common area readiness, including lobbies, collaboration spaces, and amenity areas
Support Community Manager with programming logistics, event setup, and on-site activations
Communicate service disruptions, feedback, and operational needs to the Experience team
Identify potential risks and escalate as appropriate to ensure no security incident or disruption to operations