Ambassador (Loden Hotel & Arden Hotel)

Amacon•Vancouver, BC

33d•$20 - $24•Onsite

About The Position

The Ambassador plays a vital role in ensuring every guest feels welcomed, cared for and valued. Reporting directly to the Director, Guest Operations, this role is a dynamic and engaging presence in the hotel’s front-of-house operations. This role is centered around hospitality excellence, proactive guest engagement, and seamless coordination of arrival and departure experiences.

Requirements

Minimum high school diploma or equivalent required. Post-secondary education in business, hospitality, or a related field is considered an asset.
Minimum of 1-2 years experience in a guest facing role, preferably in a luxury or boutique hotel setting is an asset but not a requirement.
Exceptional interpersonal skills with a natural ability to connect with guests and create meaningful experiences.
Strong communication skills, both verbal and written with the ability to interact with guests, colleagues and leadership.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Knowledge of Vancouver’s local attractions, culture, and experiences is an asset.
Highly organized with a proactive approach to guest service.
Passion for hospitality and a genuine desire to exceed guest expectations.
Flexible availability, including weekends, holidays, and peak periods.
A valid driver’s license and abstract is required.
This position requires the ability to stand, lift, carry, push/pull and transport items up to 25 lbs., including guest luggage and other service-related equipment.

Responsibilities

Serve as the first point of contact greeting all guests offering a warm, friendly and immediate welcome.
Maintain presence in the lobby as an ambassador, offering exceptional service to all guests.
Provide directional assistance to guests offering local knowledge with confidence.
Ensure timely delivery of guests’ luggage and personal items upon arrival and departure.
Handle guests’ luggage with care upon storage.
Coordinate and manage guest experiences such as guest cycling experiences, bike servicing, dry cleaning, etc.
Support the Front Office team during peak periods and assist with various operational needs.
Communicate professionally and courteously with guests and employees.
Ensure guests’ safety is a priority by staying knowledgeable on hotel safety practices and emergency procedures.
Maintain hotel knowledge, such as hours of operations, amenities offered, room rates.
Other duties as required.