Ambassador / Host

STATE OF PLAY•Clayton, MO

1d•Onsite

About The Position

The world’s first social darts® experience, Flight Club was founded in London in 2015, bringing a modern twist to the traditional pub pastime. It focuses on craft cocktails and elevated eats, fusing premium cuisine and curated cocktails with its signature, technology-driven social darts® experience to create a unique entertainment environment. State of Play Hospitality brought the concept to the U.S., and Flight Club continues to surprise and delight by bringing friends together in an upscale social setting. Over 7 million people have tried their hand, and over 550 million darts have been thrown. The Ambassador position is crucial for delivering a high-quality guest experience through an engaging personality in an energetic atmosphere. This team is responsible for a welcoming greet, quick seating, and setup assistance. Key day-to-day operations include warm welcomes, farewells, answering phones, checking on events, adding new groups to reservation software, and introducing gaming. Emphasis on product knowledge is essential to provide an experience above the ordinary, fostering an atmosphere of fun, teamwork, and hard work.

Requirements

Must be able to pass exams with a 90% or better in each of the following categories: Food and Beverage All issued training testing throughout employment
Age of 18 years or older
Current food handlers and alcohol certification maintained through employment
Minimum of 2 years’ experience preferably within a high-volume environment
Available to work various shift times and days, including weekends and holidays
Able to stand and/ or walk for long periods of time
Ability to lift over 50+ lbs. if necessary
Authorized to legally work in the US

Responsibilities

Report for all scheduled shifts punctually in proper attire to proper health and hygiene standards
Greets and responds to all guests with a genuine friendly greeting and goodbye
Guide and educate our guests on our brand upon entry and as you usher them to their location
Host and assist in facilitating any tournament play
Visit local businesses as assigned, to provide them with swag, treats etc. And educate them on Flight Club and invite them in
Accurately enter all guest information into the system and assign proper time to guests
Answer phones providing accurate availability and send proper information to the sales team
Accurately know all numbers to tables and gaming areas
Ensure bathroom checks are completed, and coat check is organized
Complete opening, closing, and running duties as assigned each shift
Learn and maintain knowledge of food, beverage, gaming and Company procedures to standard
Build a rapport with guests, be active in assisting, and communicating requests
Attend training sessions and team meetings as required per department
Comply with the Company’s rules and procedures along with any reasonable requests as assigned by management during a shift
Follow all health and safety guidelines maintaining to proper procedures and reporting to management any hazardous situation or incident
Maintain quality conditions of gaming equipment including sanitation and ensure all required materials and game technology are fully functional daily
Troubleshoot any technical issues in venue including providing updates on technology and new software rollouts
Perform routine maintenance on all physical components of the gaming area including but not limited to replacing dartboards, corks, TVs, cameras, light bulbs, and keeping the area woodwork to Company standards throughout the venue
Ensure all supplies and equipment are properly stocked. organized and ordered as needed with approval from the General Manager