Ambassador - Culinary/Nutrition

Kettering Health•Kettering, OH

3d•Onsite

About The Position

Kettering Health Main Campus is seeking a Part-Time Nutrition Services Ambassador for their First Shift. This role involves explaining the Room Service menu to patients, qualifying them for different service levels (full Room Service, Assist, or Non-Select), and delivering meal trays and unit supplies. The ambassador will follow HACCP principles, maintain accurate paperwork, practice proper hand hygiene, and utilize effective communication skills with patients and customers. They will also be responsible for safely operating and cleaning equipment, ensuring meal selections align with dietary orders, prioritizing patient needs by delivering meals promptly (within 45 minutes), and orienting patients to the room service ordering process.

Requirements

Ability to walk and stand for long periods of time
Ability to push and pull wheeled carts
Ability to read and write English
Ability to communicate effectively
Ability to follow oral and written directions
Ability to tolerate frequent temperature changes working with and around equipment that generates heat, steam, and cold

Nice To Haves

High school diploma or GED preferred.
Food service or customer service experience preferred

Responsibilities

Explains Room Service menu to patients, qualifies patients as full Room Service, Assist, or Non-Select.
Delivers patient meal trays and unit supplies.
Follows HACCP principles in completing tasks.
Performs other duties as assigned.
Accurately manages position paperwork (tray delivery forms, Missed Meal Report, refrigerator and freezer temperature monitoring forms, etc.).
Follows correct hand hygiene procedures (sanitizes hands before and after entering patient rooms, washes hands as needed, etc.).
Utilizes appropriate scripting and responds to patients/internal and external customers (asks for two patient identifiers, confirms accuracy of tray, offers to open cartons, offers to get anything else the patient needs, effectively uses HEAL principle, etc.).
Effectively and safely uses position equipment, performing applicable cleaning/sanitation procedures (sanitizes carts if used to transport dirty trays and at end of day, cleans unit coffee machines and refrigerators, etc.).
When assisting patients, ensures meal selections are in accordance with patient’s diet order to ensure desired items are allowed, thus optimizing patient experience.
Puts patient as priority and focal point, routinely managing meal delivery to get trays to patient as quickly as possible and universally within the allotted 45 minutes.
Effectively orients patients to room service ordering process, accurately qualifies patients as full Room Service, Assist, or Non-select, and communicates this with Call Center.