Amazon Connect Solution Architect (Client-Facing)

Kolomolo

13d • Remote

About The Position

Kolomolo is a global supplier of IT services and digital modernization solutions, helping businesses optimize operations with cutting-edge technology. They are seeking a dynamic Amazon Connect Solution Architect with proven expertise in Amazon Lex and extensive experience engaging with US-based commercial clients. This is a consultative, technically anchored position focused on guiding enterprise-level interactions, architecting strategic solutions, and driving the adoption of Amazon Connect within US commercial environments.

Requirements

• 3+ years of hands-on experience architecting and implementing solutions with Amazon Connect, Amazon Lex, and AWS services.
• Demonstrated experience in client-facing roles, especially in US commercial contexts, with strong stakeholder and workshop facilitation skills.
• Proven ability to translate business requirements into scalable technical solutions, not just crowdsourcing functions but driving commercial value.

Nice To Haves

• AWS certification (e.g., AWS Solutions Architect or Connect Delivery Specialist).
• Experience with commercial sector workflows: forecasting, compliance, scheduling, or contact center metrics.
• Familiarity with generative AI integrations within Connect or related AWS services.

Responsibilities

• Architect and deploy Amazon Connect contact center solutions, integrating Amazon Lex bots for intelligent voice and chatbot interactions, alongside AWS services like Lambda, DynamoDB, and CloudFormation.
• Map out omnichannel contact flows (voice, chat, email), CRM integrations (e.g. Salesforce), and AI-driven automation using Lex and related tools.
• Serve as the trusted technical advisor for US commercial clients, leading workshops, technical deep-dives, and architectural discussions.
• Align solution designs with business outcomes, ensuring they are tailored, scalable, and commercially viable.
• Clearly understand commercial dynamics and contract contexts to shape recommendations that resonate with customer business goals.
• Collaborate with business development, sales, and AWS partner teams in pre-sales scenarios, shaping proofs-of-concept (PoCs), demos, and technical pitches.
• Present to stakeholders ranging from technical teams to executives with clarity and confidence.
• Lead solution delivery and ensure operational excellence by implementing CI/CD practices, Infrastructure as Code (IaC), and robust monitoring (e.g., CloudWatch, Contact Lens).
• Troubleshoot and optimize performance, security, and compliance, especially within US regulatory and commercial frameworks.
• Create and share best-practice guidance (whitepapers, blogs, templates) and engage in technical forums or events.

Benefits

• Competitive salary and benefits
• Career development opportunities in a growing tech company
• Continuous learning culture: mentorship, internal training, and certifications
• Flexible, agile work environment (remote, hybrid, or on-site in Kraków Office perks: great coffee, tea, fresh fruit, snacks, and a fun atmosphere
• Flat management structure, where your voice matters
• Regular team events and a social, supportive work culture
• B2B contract or Contract of Mandate (Umowa Zlecenie)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed