Amazon Connect Architect
Recrute Action•Toronto, ON
•CA$50 - CA$65•Hybrid
About The Position
Help shape the future of customer experience in the insurance sector by contributing to innovative cloud-based contact centre solutions. This hybrid opportunity offers the chance to work with AWS technologies, Amazon Connect, Salesforce integration, AI-driven capabilities, and omnichannel platforms while supporting the delivery of modern, high-impact business solutions.
Requirements
- Design and document complex integrations between Amazon Connect and AWS services, including Glue, Athena, Lake Formation, Lex, and Lambda.
- Integrate Amazon Connect with Salesforce CRM using modern integration packages, including Service Cloud Voice and SCC-AC.
- Work with AWS Glue ETL pipelines to extract Amazon Connect Data Lake tables from AWS to Azure for long-term storage.
- Research and implement new AI capabilities, including Conversational IVR, AI-powered Case Summary, and AI-agent Contact Evaluation.
- Create and apply frameworks, methods, best practices, and implementation artifacts for Amazon Connect solutions.
- Communicate with internal teams and stakeholders to translate business requirements into technical solutions.
- Perform end-to-end design, setup, configuration, and delivery of Amazon Connect solutions.
- Evaluate and implement new feature requests based on business requirements.
- Support test automation and performance validation activities.
Responsibilities
- Design and document complex integrations between Amazon Connect and AWS services, including Glue, Athena, Lake Formation, Lex, and Lambda.
- Integrate Amazon Connect with Salesforce CRM using modern integration packages, including Service Cloud Voice and SCC-AC.
- Work with AWS Glue ETL pipelines to extract Amazon Connect Data Lake tables from AWS to Azure for long-term storage.
- Research and implement new AI capabilities, including Conversational IVR, AI-powered Case Summary, and AI-agent Contact Evaluation.
- Create and apply frameworks, methods, best practices, and implementation artifacts for Amazon Connect solutions.
- Communicate with internal teams and stakeholders to translate business requirements into technical solutions.
- Perform end-to-end design, setup, configuration, and delivery of Amazon Connect solutions.
- Evaluate and implement new feature requests based on business requirements.
- Support test automation and performance validation activities.
Benefits
- Salaried: $50-55 per hour.
- Incorporated Business Rate: $60-65 per hour.
- 3-month contract with the potential for permanent employment.
- Day schedule, 37.50 hours per week.
- Enjoy the flexibility of hybrid work.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
