Ama de Llaves - Areas Publicas - Condado Vanderbilt Hotel

The Condado Collection•San Juan, PR

2d•Onsite

About The Position

The Condado Collection is a collection of hospitality properties in Puerto Rico, ranging from classic and modern luxury hotels to restaurants and entertainment. The Condado Vanderbilt is the standard of excellence for luxury resorts in San Juan and the Caribbean. Originally built in 1919, and restored to its distinguished grandeur, it offers unsurpassed gastronomy, exquisite rooms and suites, and personalized service. Our goal is to create experiences and inspire journeys not only for our guests but also for our workforce. We are confident that our team members are the key to providing passionate and authentic service. Let's build a collection of memories together!

Requirements

Hospitality-oriented
Experience in a supervisory role within housekeeping or public areas, preferably in a hotel environment.
Must be able to crouch, bend, stretch, and lift objects up to 50 pounds.
Flexibility to work various shifts, including weekends and holidays.
Able to handle difficult situations effectively.
Strong communication skills.
Able and willing to perform basic cleaning tasks.
Must possess good communication skills in Spanish and English.

Responsibilities

Welcome and recognize all guests in accordance with company standards, anticipate and attend to their service needs, and thank them with genuine appreciation.
Responsible for maintaining the cleanliness of the entire lobby, including all entrances, glass doors, windows, men's and women's restrooms, main office reception area, lounge, and shops.
Perform other miscellaneous tasks as requested by the housekeeping manager.
Maintenance and cleaning of all equipment used by him/her.
Consult with the manager to determine if there are any special situations requiring immediate attention.
Anticipate and communicate restocking needs.
Ensure that quality expectations and standards are met.
Be aware of the hotel's daily operations, review daily event sheets, bulletin boards, and stay up-to-date with all changes, new procedures, and events.
Ensure that uniform and personal appearance are clean and professional, maintain the confidentiality of proprietary information, and protect company assets.
Follow all company safety and hygiene policies and procedures; report accidents, injuries, and unsafe working conditions to the Director of Housekeeping.
Complete required safety training and certifications.
Develop and maintain positive working relationships with others, supporting the team to achieve common goals.
Perform other reasonable tasks as requested by supervisors.