AM - Tariffs and Training

National Exchange Carrier Association•Alpharetta, GA

5d•Onsite

About The Position

The National Exchange Carrier Association Inc. is a membership association of U.S. local telecommunications companies. We are dedicated to helping our members provide broadband-based solutions to keep their customers connected on advanced communications networks. Applicants must be currently authorized to work in the United States on a full-time basis. NECA will not sponsor applicants for work visas. Our benefits program has been designed with the needs of our employees in mind, providing assistance in balancing work and life today, as well as planning for the future. In addition to training and development, which supports employees’ vertical and horizontal growth opportunities, we offer a variety of benefits, many of which begin immediately upon hire. This role will assist the Manager – Tariffs and Training in providing member companies, consultants, interexchange carriers, billing vendors, and other industry players with training, guidance and support in all aspects of NECA’s tariffs.

Requirements

Bachelor’s degree
Minimum of 2 years of experience in Customer Service, Training and spreadsheet and word processing.
Minimum of 3-4 years of overall experience.
Strong verbal and written skills in both formal and informal settings
Ability to lead/moderate conferences, work well in teams and be able to direct/coordinate work among teams
Must possess strong analytical skills to develop solutions to problems, create methods, procedures, short and long- range plans/decisions, formulating budgets, and the like
Must be able to build and maintain customer relationships
Must be able to provide customer service and technical support
Must possess platform/presentation skills to deliver training.
Currently authorized to work in the United States on a full-time basis.

Nice To Haves

None required

Responsibilities

Assist and support the Manager – Tariffs and Training: Provide consultation and correct interpretations for all NECA tariffs for member companies and consultants in assigned geographic area to ensure accurate access billing.
Conduct Exchange Carrier (EC) training at remote locations.
Maintain Tariff #4 database. Provide ECs, consultants and regional personnel with Tariff #4 training and support.
Oversee updates and manage discrepancies to ensure the accuracy of Tariff #4 information.
Provide region staff with information about issues related to tariff items to ensure uniform understanding and application of NECA’s tariffs and accurate access billing.
Bi-annually, manage the regional Access Market Survey. Assist headquarters in developing and testing the survey and data in the database.
Supervise regional survey input in to the database and manage discrepancies with other databases.
Perform other duties as assigned.