AM IRD Runner (Part-Time)

Kimpton Hotels & Restaurants•Phoenix, AZ

9d•Onsite

About The Position

This role is part of the in-room dining team and is responsible for delivering orders accurately and in a timely manner. The goal is to ensure dishes move smoothly from the kitchen to guest rooms, maintaining freshness and quality standards, and adhering to the hotel's service etiquette. The company emphasizes a culture of heartfelt, human connections and encourages employees to be themselves, take initiative, and contribute to improving the lives of coworkers, guests, and the community.

Requirements

Customer service experience within the hospitality industry.
Excellent communication skills with phenomenal presentation skills.
Adequate knowledge of food quality standards, food and wine presentation.
Highly motivated and flexible individual, with the ability to take initiative.
Flexible schedule, able to work evenings, weekends, and holidays when needed.
Food Handler Certification (if applicable).

Responsibilities

Deliver orders accurately and in a timely manner.
Ensure dishes move from kitchen to rooms in a coordinated and smooth manner.
Ensure products are fresh and meet quality standards.
Follow the hotel's standards of service etiquette.
Be familiar with the proper use of room service carts, ticketing, and cash handling.
Review orders as they arrive and properly prepare the correct amount of silver, linens, and vases.
Check orders for presentation and completeness, cover and place in cart for delivery, with water and beverage added last.
Prepare and set up the dining area according to guest preferences.
Monitor meal completion time; if delivery will be beyond 5 minutes of estimated times, contact the guest, offer apologies, and advise of the new time.
Present guest check for signature; thank the guest by name and ask to call when they would like the service removed. Turn the guest check into the room service cashier afterwards.
Maintain work stations that are cleaned, stocked, and organized.
Fill and clean salt and pepper shakers, clean spills, broken glass and debris promptly after incidents.
Pick up trays en route back to station and during slow periods.
Deposit dishes appropriately in the dish-room or specified area.
Take on responsibilities outside of this job description as needed.