AM Host | The Original

Sage Hospitality • Denver, CO

12d • Onsite

About The Position

The AM Host at The Original maintains an efficient and courteous restaurant operation by greeting arriving customers, seating them, establishing rapport, assisting with restaurant service, and accurately processing payment for restaurant charges. The role helps deliver a friendly, attentive guest experience while supporting the restaurant’s daily operations and business records.

Requirements

• High school diploma or equivalent.
• At least 3 months of experience in a position involving substantial cash handling and customer service.
• High-school-graduate-level mathematical aptitude.
• Knowledge of standard cash-handling procedures and computerized cash-register systems.
• General knowledge of customer service skills, restaurant operations, and food-service principles.
• Ability to communicate verbally and in writing in English, follow written and verbal instructions, and handle multiple tasks.
• Ability to use tact and understanding when handling a variety of customer-service problems, including stressful and highly emotional situations.
• Ability to handle coins and writing utensils, grasp handles, push buttons, and carry dishes.
• Ability to lift and carry trays and bus tubs weighing up to 10 pounds.
• Ability to stand throughout the shift and lift arms above the head to retrieve objects from shelves.
• Vision sufficient to read written communications, computer screens, and printouts, see colors, and survey the room in dim lighting.

Responsibilities

• Greet customers as they enter the restaurant and escort them to assigned tables.
• Issue menus and build rapport to accommodate guests’ special needs or requests.
• Assign sections and notify servers of new seats so customers receive prompt attention.
• Remain visible at the cashier station and circulate through the restaurant to assist servers, respond to guest requests, and assess operational efficiency.
• Receive payments and process transactions using a computerized cash register, counting change back aloud.
• Verify guest checks for correct pricing, discounts, and payment method.
• Ensure charge vouchers are complete and verify dates, amounts, authorization numbers, and signatures.
• Solicit feedback from departing customers, take written notes, and report comments to management.
• Track checks issued to servers by maintaining an accurate written issuance log throughout the shift.
• Count daily revenues, use a calculator to balance totals against cash-register reports, and promptly report discrepancies to management.
• Balance and reconcile computerized and manual reports at the end of each shift for the Accounting Department.
• Help keep the restaurant clean and attractive through vacuuming, sweeping, general cleaning, and sidework.
• Check table and seating setup before opening.
• Report maintenance or housekeeping discrepancies to management in writing.
• Maintain a professional appearance and a friendly, cheerful, and courteous demeanor.

Benefits

• Tips as supplemental pay.
• Paid sick time and paid leave.
• Eligibility for the company 401(k) program with up to a 4% employer match, subject to safe harbor requirements and no vesting period.
• Calm Health application subscription.
• Employee assistance program.
• Eligibility to purchase pet insurance.
• Discounts on hotels and restaurants.
• Eligibility for the Employee Referral Bonus Program, with up to $1,000 per referral.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED