AM Concierge Lounge Attendant at The Atterbury Hotel

Sage Hospitality•Pittsburgh, PA

2d•Onsite

About The Position

The Atterbury Hotel, managed by Sage Hospitality, is seeking an AM Concierge Lounge Attendant to join their team. This role is ideal for individuals looking for a supportive and intriguing work environment within the hospitality industry. The attendant will guide guests through their hotel experience, assist with hotel and city information, and ensure a high level of guest satisfaction. Sage Hospitality fosters a culture of belonging, encouraging team members to serve with creativity and passion, execute unforgettable experiences, and take pride in their communities.

Requirements

High school education or equivalent.
One year previous customer service related experience.
High school graduate level mathematical aptitude.
Knowledge of ordering procedures.
Knowledgeable of safe food handling processes.
Past experience in dealing directly with the public.
General knowledge of basic customer service skills.
Competent in oral and written English.
Vision ability to read written communications and handle paperwork processing.
Ability to lift trays, dish racks, glass racks, etc. weighing 20 -40 lbs.
Ability to push carts, Queen Marys, hotbox, portable bar weighing 50 -100 lbs.
Manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
Ability to bend to lower level cabinets and lift trays.
Ability to maneuver in narrow areas and between seated guests.
Ability to stand continuously for 100% of the time scheduled.
Ability to climb approximately 12 steps 20% of 8 hours.
Moderate comprehension and literacy to read use records and all special requests.
Ability to perform multiple tasks at one time.
Ability to follow verbal and written instruction.
Ability to communicate both verbally and in writing.
Highly organized.
Ability to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Responsibilities

Set-up and maintain continental breakfast buffet, honor bar and hors d'oeuvres.
Provide information and assist guests concerning: restaurants, theater/musical productions, airlines, automobile, rental, transportation directions, office services, beauty/barber establishments, any other appropriate services and render the services of reservations for such.
Offer services of ticket agencies, limousine service and tour guide organizations to guests.
Service each guest comment/complaint according to procedure - escort and service VIP guests.
Prepare food and beverage items and set out all hot and cold food items following all food safety regulations.
Replenish all food and beverage items during the meal period. Keep all items fully stocked even up until the last minute we are open. Ensure all foods are kept at safe temperatures.
Keep all tables bussed and cleaned throughout the entire time club hour are open. Ensure all tables are properly cleaned, and dining area is vacuumed.
Greet each guest as they arrive. Assist with service if required and replenish coffee as time permits.
Build rapport with all guests at all times, solving problems when able and reporting any complaints or issues immediately to management for resolution.
Learn about the hotel’s guests through conversations – to be measured by a minimum standard of learning three pieces of information about at least 10 of the hotel’s guests per day.
Pass on any sales leads on a daily basis that are obtained during discussions with guests to management.
Create and maintain a pleasant presentation.
Maintain a clean area, store food and remove all trash. Take trash out to dumpster as needed.
Continuously look for cost-effective ways to improve appeal.
Assists department in maintaining safety equipment and emergency procedures for the safety of all guests and employees.
Maintains a friendly, cheerful and courteous manner at all times.
All other duties as assigned, requested or deemed necessary by management.