Temporary Alumni Outreach Coordinator

Mountainside Treatment Center•Canaan, CT

2d•$23 - $28•Onsite

About The Position

In this role, you’ll cultivate lasting relationships with Mountainside clients and alumni through personalized outreach and ongoing community engagement. You’ll help build and maintain a strong support network while creating meaningful connections that extend beyond our programs. This is a temporary position with an anticipated duration of approximately 3–6 months, with the potential to transition to regular full-time.

Requirements

High School Diploma or GED equivalent.
Or associate degree in human services or similar field
Computer Skills: Microsoft Office required, experience with Salesforce and/or Eventbrite preferred, competence in software applications such as Microsoft Office suite, Adobe, and use of internet applications and in using and/or connecting wireless computer hardware, the ability to project to remote devices, etc.
Ability to work both independently and collaboratively as necessary.
Awareness and sensitivity to addiction, socioeconomics, and strong cultural competency.
Strong oral and written communication, as well as excellent organizational and time management skills.
Excellent interpersonal skills and ability to handle challenging personalities and sensitive situations.
Excellent organizational skills and the ability to multi-task
Strong phone presence, with the ability to communicate clearly, compassionately, and confidently in difficult situations.
Ability to work weekends and evenings, as well as flexible of a varying schedule.
Physically able to participate in workshops that require physical stamina and lifting
Experience working as an assistant or personally assisting in event planning and coordination.
Working understanding of ethical boundaries, HIPPA, and client confidentiality rights.
Demonstrated ability to utilize problem-solving skills to achieve successful outcomes.

Nice To Haves

Experience in the addiction treatment field preferred
Experience with Twelve-Step, and/or Refuge Recovery programs, whether personal and professional preferred.

Responsibilities

Maintains contact with alumni through outreach calls, call tree tasks, texts, and emails.
Ensure all aspects of contact with alumni are documented through the appropriate software.
Work in concert with Admissions, Crisis Intervention Team, and Continuing Care to provide support to all alumni.
Responsible for facilitating client groups to build rapport with clients in treatment.
Responsible for attending alumni events to build relationships with alumni.
Market all alumni events, workshops, and programs via appropriate communication channels.
Maintains outreach with discharged clients to keep them connected to Mountainside.
Maximize local digital presence through reviews and resources during and post events.