Alumni & Family Coordinator

Eating Recovery Center•Plano, TX

1d•$65,000 - $75,000•Onsite

About The Position

The Alumni and Family Coordinator supports alumni and family engagement efforts across their assigned region, while being based onsite at an integrated care facility. This role partners with patients and families throughout the continuum of care—from admission through discharge and into sustained recovery. Working closely with clinical, outreach, and operations teams, the Coordinator helps facilitate aftercare planning, supports family engagement efforts, and strengthens connections with alumni and community resources. As an onsite presence, the Coordinator ensures these services are integrated into the patient experience while extending support across the broader region.

Requirements

Bachelor's Degree - Required
2+ years experience in clinical role or 2+ years experience in project management
Strong organizational and project management skills
Excellent professional verbal and oral communication skills
Demonstrates the ability to quickly connect with others, promoting collaboration and team cohesion

Nice To Haves

Graduate Degree - Preferred
2+ years direct patient behavioral health experience preferred

Responsibilities

Provides critical consultation in the patient transition and discharge planning process; coordinates with outreach team as needed to stay up to date on referral source activity to ensure relationships are fostered and maintained, coordinates in providing strategic referrals for Lower Level of Care (LLOC) discharges, supports referral relationships as needed.
Leads onsite aftercare and discharge planning groups to educate patients about the importance of aftercare; connects them to community resources and outlines alumni services and offerings.
Serves as the subject matter expert in the full patient journey; able to speak to or support needs across admission to discharge at all levels of care for both patients and caregivers.
Coordinates and supports on-site family programming and events.
Facilitates weekly virtual alumni and family support groups & provides appropriate follow up for referrals to Higher Level of Care (HLOC) as needed. Facilitates annual in person alumni event. Supports aftercare needs for former patients & families through follow-up phone calls/emails.
Facilitates tours for prospective patients and families.
Coordinates alumni engagements and speaking opportunities. Assists in gathering and responding to testimonials and patient reviews.