Alternative Dispute Resolution Coordinator
About The Position
The Department of Professional and Occupational Regulation's (DPOR) objective is to protect the public by verifying competency, investigating complaints, upholding professional compliance of state and federal regulations, and enforcing Fair Housing laws. A vital component of carrying out our Fair Housing mission is to offer alternative dispute resolution (ADR) processes, such as facilitating negotiation, mediation, and conciliation efforts to consumers and housing providers to resolve complaints. As the Alternative Dispute Resolution Coordinator, you will play an integral part in leading and improving a program that effectively and efficiently facilitates the resolution of fair housing and consumer complaints. The ADR Coordinator manages the ADR section’s staff and supervises day-to-day operations. You will ensure all actions taken on behalf of DPOR are conducted in a neutral, fair, unbiased, and professional manner and in compliance with statutes and established policies and procedures. You will provide monthly reviews of staff’s HUD Enforcement Management System (HEMS) entries and quarterly reviews of monitoring files, and of random case closure letters. You will monitor and supervise the Fair Housing conciliation cases and involve Fair Housing staff members in DPOR-related mediations. In addition, you will oversee the offering of ADR services to parties in regulatory complaints where it appears that the ADR process will allow those parties to resolve their issues. The goal of the ADR section is to provide exceptional customer service and to promote a positive business climate in the services it provides.
Requirements
- Demonstrated ability to apply ADR strategies and methods in the successful resolution of complaints.
- Well-developed oral and written communication skills, interpersonal and public relation skills, and a strong commitment to customer service.
- Ability to effectively manage multiple case workloads.
- Completion of the Virginia Supreme Court's Basic Mediation and Virginia's Judicial System courses.
- Demonstrated ability to effectively communicate both orally and in writing with parties in the ADR process as well as Section staff, colleagues, stakeholders, and the public.
- Ability to work independently and as a team leader to accomplish the Section's duties and goals.
- Ability to plan and set objectives to achieve results and applies a high level of technical expertise in unit objectives.
Nice To Haves
- Extensive knowledge of state and/or federal Fair Housing or other civil rights laws and regulations is preferred.
- Significant mediation experience preferred.
- Extensive supervisory experience preferred.
Responsibilities
- Manage the ADR section’s staff and supervise day-to-day operations.
- Ensure all actions taken on behalf of DPOR are conducted in a neutral, fair, unbiased, and professional manner and in compliance with statutes and established policies and procedures.
- Provide monthly reviews of staff’s HUD Enforcement Management System (HEMS) entries.
- Provide quarterly reviews of monitoring files, and of random case closure letters.
- Monitor and supervise the Fair Housing conciliation cases.
- Involve Fair Housing staff members in DPOR-related mediations.
- Oversee the offering of ADR services to parties in regulatory complaints where it appears that the ADR process will allow those parties to resolve their issues.
Benefits
- Affordable and comprehensive health benefits
- 13 paid state holidays
- Time off to volunteer as well as vacation, sick, and personal leave
- Participation in the VRS retirement system (Hybrid 457 Deferred Compensation Plan)
- Free parking on the premises (DPOR)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
