Alterations Specialist, Westfield UTC, San Diego

CHANEL • San Diego, CA

1d • Onsite

About The Position

CHANEL is seeking an Alterations Specialist to produce high-quality, altered merchandise within established timeframes. This role is crucial for providing excellent customer service, building client relationships, and collaborating effectively with the boutique team. Due to the intricate nature of CHANEL's materials, such as chains, tweeds, and silks, this position requires a high level of organization and attention to detail to ensure accurate and efficient project execution. The Alterations Specialist will be part of a diverse and dynamic team and will report to the Operation Manager.

Requirements

• Minimum 5 years of related experience preferred
• Sound knowledge of various fabrics and sewing techniques
• Ability to work under time constraints
• Effective communication skills
• Exceptional client service skills
• Detail oriented
• Minimum High School Diploma
• Ability to lift 15 lb.
• A flexible schedule with the ability to work late nights, weekends, and some holidays

Nice To Haves

• Previous alterations experience in a luxury retail environment
• Foreign language skills are preferred but not required
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire to learn and grow professionally within the world of CHANEL
• Demonstrating your strong technical background in specialty skills, such as leather, knits, double-face, beading, fine tailoring, buttonholes, etc.

Responsibilities

• Uphold production standards to deliver the ultimate CHANEL experience to the client
• Properly fit each garment with client(s) with the ability to alter a wide range of garments
• Organize and maintain client owned pieces in line with CHANEL expectations
• Ability to interact with clients to suggest styling and fitting advice
• Maintain a up to date knowledge of the alteration techniques specific to CHANEL, including fabrication and styling of luxury garments
• Ensuring that sewing machines and other equipment are in proper working order
• Build positive team relationships throughout the boutique to inspire trust and teamwork
• Altering or repairing clients' garments and other articles, which includes hemming, mending, lengthening, as well as taking in and letting out seams
• Fitting garments on clients to determine how the alterations should be done
• Constructing garments and other articles according to clients’ specifications and preferences
• Labeling clients' garments and articles and recording the alterations required
• Communicating with clients to determine their specifications, needs, and preferences
• Using irons and pressing machines to erase the creases on garments and other articles
• Facilitate the opening and closing of the boutique
• Receiving of inventory
• Shipping of product to support sales to ensure optimal client service

Benefits

• Dedicated paid time off for wellbeing (Wellbeing Days in Retail)
• Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED