Alterations Specialist, Beverly Hills

CHANEL • Beverly Hills, CA

1d • Onsite

About The Position

CHANEL is seeking an Alterations Specialist responsible for producing high-quality, altered merchandise within established time frame standards. This role is vital in providing excellent customer service, establishing and maintaining customer relationships, and working effectively with the boutique team. The position requires specific skills due to the intricate materials used by CHANEL, such as chains, substantial tweeds, and delicate silks, demanding high organization and strong attention to detail for accurate and efficient project execution. The Alterations Specialist will collaborate with a diverse and dynamic team and reports to the Operation Manager.

Requirements

• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for client experience
• Excellent communication skills
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire to learn and grow professionally within the world of CHANEL
• Previous alterations experience in a luxury retail environment of a minimum 5 years of related experience preferred
• Sound knowledge of various fabrics and sewing techniques
• Ability to work under time constraints
• Effective communication skills
• Exceptional client service skills
• Detail oriented
• Minimum High School Diploma
• Ability to lift 15 lb.

Nice To Haves

• Foreign language skills are preferred but not required
• Demonstrating your strong technical background in specialty skills, such as leather, knits, double-face, beading, fine tailoring, buttonholes, etc.

Responsibilities

• Uphold production standards to deliver the ultimate CHANEL experience to the client
• Properly fit each garment with client(s) with the ability to alter a wide range of garments
• Organize and maintain client owned pieces in line with CHANEL expectations
• Ability to interact with clients to suggest styling and fitting advice
• Maintain a up to date knowledge of the alteration techniques specific to CHANEL, including fabrication and styling of luxury garments
• Ensuring that sewing machines and other equipment are in proper working order
• Build positive team relationships throughout the boutique to inspire trust and teamwork
• Altering or repairing clients' garments and other articles, which includes hemming, mending, lengthening, as well as taking in and letting out seams.
• Fitting garments on clients to determine how the alterations should be done.
• Constructing garments and other articles according to clients’ specifications and preferences.
• Labeling clients' garments and articles and recording the alterations required.
• Communicating with clients to determine their specifications, needs, and preferences.
• Using irons and pressing machines to erase the creases on garments and other articles.

Benefits

• Flexibility (flexible time and hybrid work options)
• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K, pension and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees