Alterations Manager - Santa Anita

Nordstrom•Arcadia, CA

3d•Onsite

About The Position

The Alterations and Tailor Shop Manager is responsible for teaching, coaching, and developing employees to provide outstanding customer service. This role involves managing the department's workload, ensuring timely completion of alterations according to Nordstrom guidelines, and maintaining service and quality standards. The manager will also educate employees on proper fit, shop procedures, and guidelines, while managing office and labor expenses.

Requirements

Previous experience in alterations/tailoring
An understanding of safe and proper use of all equipment in the shop
The ability to communicate clearly and professionally with co-workers and customers
A high level of ownership, accountability and initiative
The ability to work a flexible schedule based on department and store needs

Nice To Haves

A high school diploma, or equivalent

Responsibilities

Teach, coach and develop employees to provide customers with the best service possible
Identify, recruit and hire the best talent
Coach employees to complete alterations/tailoring according to Nordstrom guidelines, service and quality standards
Ensure the department workload is organized and items are completed by date promised
Educate employees on proper fit, shop procedures and guidelines in a professional and friendly manner
Manage office and labor expenses