Alterations Coordinator

Saks Fifth Avenue • San Francisco, CA

3d • Onsite

About The Position

The Alterations Coordinator supports the end-to-end garment workflow, ensuring seamless operations from receiving and organizing luxury merchandise to completing rigorous quality inspections and preparing outbound shipments. This role balances technical apparel support, such as assisting with fittings, sewing, pressing, and stock repairs and with vital administrative oversight. As a key partner to store associates and leadership, you will run daily operational reports, manage documentation, process alterations transactions, and help oversee workroom operations in the manager’s absence to ensure all work meets Saks Global's luxury quality standards.

Requirements

• 2+ years of relevant experience in retail operations, administrative coordination, or apparel/alterations environments.
• Solid understanding of the fashion industry, including garment tailoring, construction, fabrication, and luxury styling.
• Strong verbal and written communication skills; ability to interact effectively and professionally via phone, email, and in person with customers, store associates, and leadership.
• Proficient with Microsoft/ Google and comfortable operating standard office and POS equipment.
• Strong coordination skills, with a proven ability to manage order workflows, scheduling, and documentation in a fast-paced environment.

Nice To Haves

• Degree in Fashion Design, Apparel Product Development, or a related field.

Responsibilities

• Receive gondolas and wardrobe boxes delivered by carriers (e.g., FedEx); verify contents against inbound manifests and immediately resolve any discrepancies.
• Break down, file, and organize garments systematically by customer promise date.
• Prepare wardrobe boxes for shipping, create shipping labels, manifest outbound merchandise by store/destination, and load, seal, and stage gondolas for secure shipment.
• Retrieve garments from the press station and conduct final quality inspections to ensure all alteration tasks strictly adhere to Saks Global quality guidelines.
• Assist with fittings, sewing, pressing, spotting garments, and execution of stock repairs as needed.
• Utilize daily alterations reports to verify merchandise completion, audit operational metrics, and plan upcoming workflows.
• Monitor alteration tickets, tasks, receipts, waived fees, and marks for accuracy and compliance with corporate standards.
• Act as a central point of contact for supported stores; answer inquiries from store associates and leadership professionally and direct inquiries appropriately.
• Ring alterations transactions accurately through the POS system as required.
• Provide operational supervision and leadership to employees in the event the Alterations Manager is not present.
• Perform additional responsibilities and projects as needed to support the success of the alterations department.

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• basic life insurance
• supplemental life insurance
• disability insurance
• a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)
• An amazing employee discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed