Allstate Dealer Services Team Lead

Allstate

About The Position

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The ADS Claims Team Lead manages and leads a mechanical claims adjusting unit responsible for adjudicating Vehicle Service Contract (VSC), GAP, and Ancillary claims accurately, consistently, and in alignment with contract language and company guidelines. This role provides technical and operational leadership to adjusters, ensuring sound mechanical decision-making, loss cost control, and exceptional service to customers, repair facilities, TPAs, vendors, and strategic partners. Schedule: 10:15 AM – 7:00 PM (EST)

Requirements

Bachelor’s Degree preferred
3+ years of claims adjusting experience, preferably in Vehicle Service Contracts or automotive warranty
Prior leadership or mentoring experience preferred
In lieu of formal education, equivalent combination of education and relevant automotive/claims experience will be considered
Automotive mechanical background strongly preferred (e.g., prior technician, service advisor, shop foreman, or equivalent experience)
Demonstrated ability to interpret repair estimates, diagnostic procedures, and OEM repair standards
Experience utilizing automotive labor guides (Mitchell, AllData, Motors, ProDemand)
Strong knowledge of automotive repair systems and mechanical diagnostics
Ability to analyze severity trends and coach toward improved loss cost control
Advanced negotiation and conflict resolution skills
Strong written and verbal communication skills
Proven mentoring and coaching ability
Proficient in Word, Excel, PowerPoint, and claims management systems
Ability to adapt to evolving processes and regulatory requirements

Responsibilities

Provide daily leadership and technical guidance to a team of Claims Adjusters handling complex automotive repair claims
Ensure accurate interpretation of contract coverage, labor time validation, parts pricing verification, and proper claim adjudication
Coach adjusters on mechanical diagnostics, repair logic, cause of failure analysis, and early claim indicators
Monitor production, call performance, pending inventory, cycle time, and severity trends; communicate results and action plans to leadership
Drive loss cost control through labor guide validation (Mitchell, AllData, Motors), MSRP validation, and parts sourcing oversight
Review and authorize high-dollar and complex claims; escalate to senior authority when required
Lead training initiatives for new and tenured adjusters to improve quality, consistency, and technical decision-making
Resolve escalations from repair facilities, agents, customers, TPAs, and strategic partners with professionalism and authority
Ensure compliance with internal processes, audit standards, regulatory requirements, and documentation expectations
Serve as Subject Matter Expert (SME) for system functionality and claims handling within assigned Area of Responsibility (AOR)
Review TPA-submitted claims for accuracy, proper coverage application, and cost control prior to authorization
Direct supervision of Claims Adjusters, including performance management, coaching, training, and development.