Dealer Services Representative

BMW Group • Woodcliff Lake, NJ

1d

About The Position

Responsible for all dealer claims validation and approval on a nationwide basis across all Regional Distribution Centers (RDCs).
Collect, analyze, and verify all damage/error claims and returns business processes and requirements, monitor and address the trends to the Dealer Services Manager.
Track damage/error frequency and trends based on dealer claims information and communicate with relevant stakeholders to facilitate improvement.
Approve/reject claims, initiate credits and debits for dealers according to policy, processes, and subjective review of individual cases.
Provide dealer communication, policy and process related guidance, and exception management.
Collaborate with various departments such as Parts, Warranties, Controlling, Accounting, and Aftersales Business Development to resolve warranty, exchange parts, billing, and pricing issues.
Process claims packing slips, review and clear manual reviews, and contact dealers affected by RDC service failures.
Resolve dealer issues via various communication channels and work closely with the RDC Returns lead processor to facilitate claims/returns processing.

Requirements

• High School Diploma or equivalent
• 1-2 Years Claims Experience
• Proficiency in Microsoft Office, Atlas, and IDS system

Responsibilities

• Dealer claims validation and approval
• Collect, analyze, and verify damage/error claims and returns business processes and requirements
• Track damage/error frequency and trends based on dealer claims information
• Approve/reject claims, initiate credits and debits for dealers
• Provide dealer communication, policy and process related guidance, and exception management
• Collaborate with various departments to resolve warranty, exchange parts, billing, and pricing issues
• Process claims packing slips, review and clear manual reviews
• Resolve dealer issues via various communication channels

Benefits

• Medical, Dental, and Vision insurance
• 401(k) with Company match and Retirement Income Account
• Employee vehicle program
• Bonus eligibility
• Paid Parental Leave
• Generous PTO and Company paid holidays
• Voluntary Benefits to fit your needs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED