Dealer Services Production - Dealer Relationship Manager
About The Position
The Dealer Relationship Manager (DRM) is pivotal in cultivating, developing, and maintaining strong business relationships within Golden 1 Credit Union’s network of indirect vehicle dealerships. This role is essential in delivering industry-leading service and support, with a focus on increasing funded volume, dealer participation, and member growth. The DRM combines relationship management expertise with a strategic, data-driven approach to identify opportunities, expand active dealerships, and improve overall funding performance. This includes analyzing dealer trends and penetration, targeting underperforming relationships, and executing outreach strategies that strengthen Golden 1’s market position. The DRM is expected to achieve monthly and annual assigned funding and dealer penetration targets by driving engagement, outreach consistency, and results-oriented relationship management. The role requires collaboration with Leadership, Product, and Operations to ensure efficient loan processing, competitive pricing, and superior dealer satisfaction. Through proactive engagement, opportunity targeting, and continuous follow-through, the DRM delivers measurable results while embodying Golden 1’s commitment to excellence, partnership, and member value.
Requirements
- EDUCATION: At a minimum Bachelor’s Degree in Business Management or Finance. Equivalent work experience may be substituted for the Degree requirement.
- EXPERIENCE: 5 or more years of experience performing similar jobs in a financial institution
- KNOWLEDGE/SKILLS: Ability to establish, retain and grow strong relationships.
- Ability to drive awareness and increase market share, identify growth opportunities.
- Travel within field assignments.
- Ability to communicate effectively with various levels of management, peers as well as clients.
- Superior written and verbal communication skills.
- Ensure agreements are presented in line with defined expectations.
- Collect and report information on competitive products and service offerings.
- Identify and report on competitive strengths and weaknesses.
- Ability to exercise discretion and sound judgment in job performance and in interpersonal relationships.
Responsibilities
- Opportunity Targeting, Data Mining, and Reporting
- Dealer Relationship Enhancement
- Interdepartmental Access and Collaboration
- Preferred Dealer Network Management
- Market Insight, Event Planning, and Business Development
- Compliance and Operational Excellence
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
