Dealer Relationship Manager, LoJack

Solera

5d

About The Position

As a Dealer Relationship Manager (DRM) at Solera, you will play a crucial role in supporting our franchise dealer vertical. Your primary responsibilities will include managing client relationships, enhancing customer satisfaction, and ensuring the successful implementation of our solutions. Your ability to adapt and thrive in a fast-paced, ever-changing environment will be vital for your success in this position. In this role, you’ll focus on growing both existing and new customers, transforming them into highly profitable and satisfied clients. You'll be part of Spireon’s highest growth division, the New Car Franchise Dealer segment, where you'll sell and service our industry-leading LoJack connected car solution. Your territory will cover the West Coast (WA/OR/Northern CA). With LoJack, automotive dealers can connect with, sell to, and retain customers through an all-in-one lot management, consumer vehicle management, and service retention tool. Our solution perfectly addresses the current needs of car dealers by reducing risk and enhancing sales process efficiency, customer satisfaction index (CSI), finance and insurance (F&I) profits, as well as service and sales retention. The DRM role is both challenging and rewarding, as you will be the driving force behind Spireon’s dealers' success.

Requirements

• Proven experience as an Account Manager or in a similar role, preferably within the automotive or franchise dealer sector, with over 5 years of experience in a franchise dealership or large-scale integrated solution software sales to automotive franchise dealerships.
• Strong customer-centric approach with a passion for delivering exceptional service, complemented by a successful track record of reducing churn and maintaining high customer satisfaction.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients and articulate how products impact various departments within the dealership.
• Ability to adapt to changing environments, manage multiple priorities effectively, and thrive in a startup environment.
• Strong analytical and problem-solving skills, with a proactive attitude and self-motivation to achieve results.
• Proficient in technology and tools that drive the sales process, including Salesforce, Word, Excel, PowerPoint, Teams, and LinkedIn.
• Experience with B2B and B2C sales training and solution adoption, along with the capability to establish and maintain strong, long-term customer relationships.
• Availability to work extended hours and be "on-call" after regular business hours as needed.
• A resilient team player who is detail-oriented and comfortable with change, demonstrating strong verbal and written communication skills
• High school diploma or GED required; a bachelor’s degree is preferred.
• Willingness to travel up to 75% depending on the size of the region and distribution of dealerships, including overnight stays.

Responsibilities

• Develop and maintain strong relationships with franchise dealers, acting as their primary point of contact while understanding their needs to provide tailored solutions that enhance their experience with Solera’s products and services.
• Collaborate with internal teams to ensure timely delivery and execution of services, addressing any issues that arise and conducting regular check-ins with clients to gather feedback and assess satisfaction levels, implementing improvements as necessary.
• Analyze account performance to identify opportunities for growth, upselling, and cross-selling within the franchise dealer network, and effectively manage the performance of assigned accounts, including monitoring dealers’ sell-through rates of the LoJack solution and managing monthly reorders.
• Partner with auto dealers to foster strong relationships and drive the adoption of LoJack across all stakeholder departments, including sales, service, F&I, and store management.
• Support the sales team by understanding the products and services purchased by clients, managing dealer relationships to address questions about products, services, and billing accuracy.
• Stay informed about industry trends and changes within the franchise landscape to better serve clients and anticipate their needs, preparing and presenting reports on account status, performance metrics, and strategic recommendations to stakeholders.
• Ensure a best-in-class customer experience by supporting onboarding, leading account maintenance, and driving profitability initiatives, while achieving high customer satisfaction by swiftly resolving issues and proactively managing customer health, taking immediate action as needed for at-risk accounts.
• Utilize Salesforce.com to document and streamline the sales process with prospects and customers, preparing engaging presentations and supporting dealer training.
• Effectively manage your time and activities to meet the needs of existing customers while expanding your overall book of business.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED