Allied Care Navigator - Remote

Allied Benefit Systems•Chicago, IL

7d•$27 - $28•Remote

About The Position

The Allied Care Navigator is responsible for providing concierge-level support to members through their care journey, assisting with finding a curated list of high-quality, low-cost specialists in their network. They have a comprehensive understanding of member’s medical plan, employer point solutions available, assist with scheduling appointments, and providing ongoing assistance. They utilize their past industry experience and critical thinking in a collaborative process to review and facilitate appropriate health services and benefits for members.

Requirements

2+ years of experience in member advocacy or care coordination.
Working knowledge of employee medical benefit plans.
Highly skilled in written and verbal communication.
Intermediate level work experience with Microsoft Office suite of products.
Bachelor's degree or equivalent work experience required.

Nice To Haves

Experience with Group health insurance and self-funded health plans preferred.

Responsibilities

Provide concierge-level support to members through their care journey.
Assist members in finding a curated list of high-quality, low-cost specialists in their network.
Have a comprehensive understanding of the member’s medical plan and employer point solutions.
Assist with scheduling appointments and providing ongoing assistance.
Utilize past industry experience and critical thinking to review and facilitate appropriate health services and benefits for members.
Maintain a professional and empathetic demeanor while being responsive to member inquiries.
Communicate effectively both verbally and in writing to all parties involved in the member’s referral process.
Ensure coordination of care is conducted and ongoing support is provided through the confirmation of services being performed.
Utilize best-in-class web-based tools to research high-quality and cost-effective providers in the member's network.
Independently manage daily tasks within internal systems within assigned turnaround times.
Document potential impact and savings following appointment confirmation.
Collaborate with internal and external partners to coordinate member care.
Develop and maintain written operational procedures for all tasks performed.
Cross-train to provide effective support to all team members.
Strategize with Medical Management Leadership to discuss trends identified related to member cases.