Alliance Service Representative I

Border States•Amarillo, TX

6d•Onsite

About The Position

The Alliance Service Representative I supports the day-to-day operations of the Customer Service team in obtaining and processing orders and providing a high level of service to our Alliance customers. This role receives and enters orders, provides consistent and timely follow-up on customer inquiries, coordinates and expedites deliveries, processes returns, runs daily reports and resolves customer and order issues.

Requirements

Technical ability to understand electrical systems.
Working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, and email.

Nice To Haves

2-year business/trade degree preferred or the equivalent in work experience.
Strong knowledge of electrical products and systems preferred.
2+ years of prior electrical distribution experience preferred.
Working knowledge of SAP software preferred.

Responsibilities

Receives and enters orders in an accurate and timely manner.
Processes EDI orders.
Provides price quotes to customers for existing bill of materials.
Provides consistent and timely follow-up on customer inquiries and order status.
Secures pricing from vendors, coordinates deliveries, processes returns and expedites deliveries when necessary.
Utilizes product knowledge to provide service to the customer.
Loads and maintains customer part numbers in the CMIR.
Adheres to customer product standards.
Assists and maintains relationships with customers and suppliers.
Runs daily reports and resolves customer and order issues.
Assists customers with billing issues.
Assists with Emergency Response orders.
Attends sales meetings and participates in training programs as required.
May assist with sales meetings and trade shows as needed.
Participates in the implementation and success of marketing plans and strategies.
Performs other duties as assigned by supervisor or designate.