Allergy Administrative Assistant/Authorization Specialist - Cherry Hill

ENT and Allergy Associates•Cherry Hill, NJ

5d•Hybrid

About The Position

ENT and Allergy Associates, LLP New York & New Jersey's premier ENT and Allergy medical practice, is seeking a self-motivated, people-friendly full-time Allergy Administrative Assistant/Authorization Specialist for our Cherry Hill office. The Allergy Administrative Assistant role provides administrative support to other medical personnel. The Administrative Assistant supports day-to-day operations by performing administrative tasks and ensuring high-quality customer service for our patients.

Requirements

Experience working with insurance companies
Knowledge of different types of coverage and policies
Strong computer, data entry skills
Empathy and compassion to give support to patients
Attention to detail and problem-solving skills
Customer service skills and telephone etiquette
High school diploma or GED
Professional demeanor and appearance

Nice To Haves

At least one or two years working in a healthcare or billing setting
Working knowledge of medical terminology, CPT codes and ICD-10

Responsibilities

Obtain, review and input insurance authorization and referrals prior to patient services
Monitor and track patient authorizations
Inform offices of status of authorizations including expired dates
Work with patients to educate them on their benefits information
Explain to patients why some services are covered and some are not
Help patients understand deductibles, co-insurance and copays
Accept, handle, and process incoming patient telephone inquiries using appropriate customer service skills, clarify and validate patient inquiries, questions or complaints
Enter data in the Electronic Health Records
Act as a liaison between the patients, physicians, insurance companies & specialty pharmacies
Assist office with tasks and patient calls
Other duties as assigned