All-Around Rooms Candidate

Beyond Grad•Napa, CA

9d•ZAR 45,000 - ZAR 55,000•Onsite

About The Position

This placement opportunity is designed for an 'All-Around Rooms Candidate' and includes training across various departments within the Rooms Division. The program begins with a comprehensive orientation to the company and local community, covering business strategies, payroll, local resources, and company systems. This is followed by hands-on experience and training in Housekeeping Supervision, Front Desk Agent duties, and Front Desk Supervisor responsibilities. The duration of the program is approximately 9 months, with the orientation phase lasting up to one month and running concurrently with the initial training.

Requirements

Enrolled in a post-secondary ministerially recognized academic institution in the hospitality industry OR
Hospitality degree and at least 1 year of recent relevant work experience in the (ultra) luxury hotel industry (outside of the USA) OR
5 years recent relevant work experience in the (ultra) luxury hotel industry (outside the USA).
Shown consistent career growth over the last years.
Shown serious commitment to your most recent employers.

Responsibilities

Receive orientation to the company and local community, including learning about customers, culture, business strategies, payroll, local training areas, housing, transportation, key contacts, and computer systems.
Receive orientation to the local community, including cultural centers, volunteer opportunities, local sporting events, and entertainment venues.
Inspect guest rooms and public spaces to ensure compliance with all standards.
Assist in scheduling room, turndown, mini-bar, and linen attendants.
Provide training, coaching, and counseling for better performance.
Supervise the performance of all team members.
Produce schedules for employees in accordance with staffing guides/productivity requirements.
Review and adjust staffing daily to ensure optimum staffing levels.
Review assignments of employees and make adjustments.
Manage administrative functions in accordance with established standards.
Evaluate, coach, counsel, and provide leadership support.
Learn the front desk computer system.
Execute check-in and check-out procedures.
Promote the Preferred Guest Program.
Perform cashier responsibilities, including maintaining a house bank, making deposits, and accurate reporting of receipts.
Handle group arrivals procedures, guest room assignment and control.
Implement walk-in procedures.
Manage hourly house counts.
Execute sell-out controls.
Manage room key controls.
Utilize room up-selling techniques.
Resolve guest concerns.
Oversee front desk agents.
Handle walk-in procedures.
Maintain hourly house counts.
Execute sell-out controls.
Manage room key controls.
Train staff on upselling techniques.
Resolve guest concerns.
Assign tasks to front desk agents.
Provide training and support to front desk agents.
Maintain all front desk related equipment and a par stock of supplies.
Implement strategies to maximize occupancy and revenue.
Review Housekeeping reports and follow-up.
Perform front desk manager duties and responsibilities such as yield management, forecasts, scheduling and staffing processes, and daily management meetings.