Aligne/ETRM Platform Support Engineer

Talan • Houston, TX

3d • $110,000 - $140,000 • Hybrid

About The Position

Talan is seeking an US Energy - Aligne/ETRM Specialist to join their team as a consultant and support one of their clients in the power and energy industry. The consultant will play a key role in supporting the transition from Aligne to Orchestrade, providing day-to-day production and operational support throughout the implementation. As a functional and technical subject matter expert for the FIS Aligne Energy Trading and Risk Management (ETRM) platform, the consultant will act as a primary liaison between frontend commercial trading desks, middle-office risk management, backend financial accounting, and internal IT delivery teams. The position is responsible for day-to-day production support, system configuration, functional specifications mapping, and driving critical platform transformations or version upgrades.

Requirements

• FIS Aligne / ETRM
• Commodity/Energy Trading & Trade Lifecycle
• Production/Application Support – L2/L3
• SQL, Oracle, Unix/Linux, Shell Scripting
• Batch Processing / Control-M / Autosys
• REST/SOAP APIs, XML/JSON, SFTP
• Market Data, Risk, P&L, Valuation, Settlements
• ServiceNow / ITIL
• Incident, Problem, Change & Release Management
• Root Cause Analysis and troubleshooting
• Strong communication and stakeholder-management skill

Nice To Haves

• Experience supporting energy/commodity trading environments
• Physical and financial commodities
• EOD/EOM processing
• Application upgrades
• Automation using Python/Shell
• Vendor management

Responsibilities

• Provide L2/L3 technical and functional production support for FIS Aligne/ETRM applications supporting commodity trading, risk management, scheduling, settlements, and back-office operations.
• Provide 24x7 production support, incident triage, troubleshooting, escalation, and resolution in accordance with SLAs.
• Support the complete commodity trade lifecycle, including trade capture, amendments, positions, scheduling, nominations, confirmations, settlements, invoicing, risk, valuation, and P&L.
• Troubleshoot FIS Aligne application issues, configuration problems, data discrepancies, workflow errors, batch failures, and application performance issues.
• Use SQL/Oracle to investigate trades, positions, transactions, reference data, settlements, and production data issues.
• Perform Unix/Linux troubleshooting, log analysis, process monitoring, shell scripting, and file-system investigation.
• Monitor and troubleshoot EOD/EOM batch jobs, Control-M/Autosys processes, scheduled tasks, and dependent workflows.
• Support integrations using REST/SOAP APIs, XML/JSON, SFTP, messaging, and file-based interfaces between ETRM and downstream/upstream systems.
• Investigate market-data, pricing, curve, position, valuation, MTM, and P&L discrepancies.
• Perform root-cause analysis (RCA), problem management, incident reviews, and implement permanent corrective actions.
• Coordinate with traders, risk, scheduling, settlements, accounting, developers, DBAs, infrastructure teams, and FIS/vendor support.
• Manage ServiceNow incidents, problems, changes, releases, and production deployments following ITIL/change-management processes.
• Support application upgrades, patches, releases, testing, and production validation.
• Create technical documentation, knowledge articles, support procedures, and provide user/vendor communication.

Benefits

• Competitive salary between USD $110,000 - US$140,000
• 401(k) retirement plan with company matching
• 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
• 8 paid holidays + 5 sick days + 2 personal days per year
• Company health, dental, and vision insurance plans + FSA
• Voluntary STD and LTD
• Commuter/transit benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed