Alert Alarm Inspection Support Coordinator

Zeus Fire and Security•Honolulu, HI

8d•Onsite

About The Position

The Inspection Coordinator is the primary point of contact for our valued customers during business hours. This role addresses customer inquiries, resolves issues, and assists with a range of requests. The Inspection Coordinator will use problem-solving skills and product knowledge to ensure customers receive the best possible service.

Requirements

High School Diploma or General Education Degree (GED)
Two (2) years in a customer service experience
Prior data entry skills (type 30wpm)
10-key experience
Telephone work experience preferred
Knowledge of and a proficiency in Microsoft Office applications (Word, Excel, Access, Outlook) and internet.
Time management, planning and forward-thinking skills
Self-motivated and a professional attitude
Ability to make sound decisions, be very organized and detail oriented
Strong listening, written and verbal communications skills
Ability to multi-task, prioritize, and manage time effectively

Responsibilities

Assist customers in troubleshooting technical issues over the phone.
Walk customers through step-by-step solutions to resolve their problems.
Handle requests related to account management, including cancellations and transfers.
Update and maintain customer records in the database.
Investigate service problems by identifying root causes and providing effective solutions.
Follow up with customers to ensure their issues are fully resolved.
Effectively communicate the value of our products and services to customers, aligning features with their specific needs.
Create service tickets for issues that cannot be resolved over the phone, ensuring that detailed information is documented.
Open customer accounts by accurately recording information and ensuring data integrity.
Review customer profiles to identify their unique needs and recommend appropriate services, including upgrades and new service options.
Handle customer complaints via phone, email, or mail with professionalism and empathy.
Work towards finding satisfactory resolutions to customer concerns.
Assist technicians by ensuring accurate documentation of client accounts.
Generate and maintain reports related to customer interactions and service requests.
Schedule inspections, service appointments, and coordinate with technicians, vendors, and customers.
Maintain calendars, generate reports, and manage documentation through Sedona, Excel, and Building Reports.
Coordinate and track technician travel and lodging reservations for inter-island travel, as well as verify per diem for the travel for accounting.
Other duties as assigned