Alarm Technician

TEKsystems•Fishers, IN

19d•$17 - $21•Onsite

About The Position

This is a Contract to Hire position for an Alarm Technician. The role involves installing, troubleshooting, repairing, and programming burglar alarms, CCTV (IP & Analog), DVRs, and access control systems for residential customers. Responsibilities include converting older systems to new ones, working with various alarm components like window breaks, door units, and smoke detectors, and troubleshooting signal issues. The technician will also perform daily hands-on field interactions with customers, test and verify equipment signals, train customers on equipment usage, complete necessary customer paperwork, track parts utilized for each job, and maintain accurate truck inventory of ADT products. A strong emphasis is placed on providing top-quality customer service and achieving installation goals with minimal callbacks.

Requirements

Previous field experience is a big plus, like cabling, wiring, residential installations, or working for Best Buy Geek Squad.
Great Communication skills.
Reliable.
Adaptive personality.
Stellar interpersonal skills.
Ability to think quickly on their feet.
Ability to read nonverbal cues from the home's residents.
Solution-oriented, customer-centric attitude.
Customer confidence that their issue will be resolved.
Install
Cctv
Cat5
Cat6
customer service
mechanical aptitude
Alarm installation
Alarms
Troubleshooting
Cabling
Alarm systems
Low voltage
Cable tech

Nice To Haves

Previous field experience is a big plus, like cabling, wiring, residential installations, or working for Best Buy Geek Squad.

Responsibilities

Installation, troubleshooting, repairing, and programming of Burglar Alarms, CCTV (IP & Analog), DVRs, and Access Control Systems for residential customers.
Converting older systems to new systems.
Working with window breaks, door units, and smoke detectors.
Troubleshooting signal issues to ensure the alarm functions properly.
Performing daily hands-on field interaction with customers at the site level and some smaller customer care levels.
Testing and verifying signals for equipment.
Training customers on using the equipment and how to connect to the devices and answering all questions.
Completing necessary customer paperwork for each job.
Costing all parts utilized for each job installed before closing the job out.
Maintaining accurate truck inventory of ADT products.
Providing top-quality customer service.
Achieving 90% Goal Attainment for completed installations and zero “go-backs”.