Alarm Service Technician: Future Opportunities

Brinks Home

4d • Onsite

About The Position

Alarm Service Technician – Future Opportunities
Location: Various Locations – U.S.
At Brinks Home™, we are always looking for talented, motivated professionals to join our team. As a leader in the smart security industry, we protect over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.
While we may not have an immediate opening for the Alarm Service Technician role in your city, we invite you to submit your application to be considered for future opportunities. Joining our talent network ensures that you will be among the first we contact when a position becomes available in your area.
Position Overview:
We are currently seeking a determined Alarm Service Technician who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity.
The Alarm Service Technician is a hands-on role. You will play an integral role in building and maintaining customer relationships. This role entails visiting customer sites throughout the workday installing, servicing, and inspecting low-voltage electronic security equipment.

Requirements

• H.S. Diploma or GED
• Good driving record and Valid driver’s license.
• Excellent customer service skills.
• Working knowledge of how an alarm system operates.
• Must be ok with climbing ladders and working at heights.
• Must be ok working in tight spaces such as crawlspaces, attics and basements.
• Low-voltage license or alarm installation certification
• NICET I

Responsibilities

• Experience with Alarm panels such as: 2GIG, Qolsys, Ademco, GE, DSC, DMP, and others.
• Ability to troubleshoot technical problems.
• Replace system components as assigned; panels, peripheral devices, audible/visual alarms, etc.
• Driving to customer homes to perform service.
• Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair.
• Customer education and training including a system demonstration.
• Conduct a thorough walkthrough / site evaluation with the customer to review work order to make sure the system meets their needs and expectations.
• Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service.
• Identify opportunities to improve the use and functionality of the customers system and provide those recommendations.
• Maintain safety practices to prevent against injury and damage to property.
• Maintain a clean and organized workspace / job site, ensuring customers satisfaction after the interaction.

Benefits

• Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, Employee Referral Program, and Continuing Education

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED