Alarm Operator (Days)
Paladin Technologies•Victoria, BC
•CA$19 - CA$23•Onsite
About The Position
Our Emergency Response Center is actively searching for multiple ‘Alarm Operator' to join our Victoria-based Response Center, coordinating the emergency response for a varied portfolio of clients nationwide. This role offers on-the-job training, exposure to real-life events, and a fast-paced environment with flexible shift picking. The available shift is Days: Monday - Sunday; 8am - 4pm EST, with weekend availability being a must.
Requirements
- Ability to remain calm and provide direction while responding to an emergency situation.
- Ability to pay attention to detail and be able to follow instructions.
- Exercise mental flexibility and situational awareness within a team-based environment.
- Ability to ‘Think on your feet’ and remain calm under pressure
- Strong verbal and written communication skills.
- Bilingualism (French & English) spoken & written
- Ability to use Microsoft based applications.
Nice To Haves
- Customer service, Dispatch, Hospitality and Outgoing Call Centre experience
Responsibilities
- Use exceptional customer service skills while remaining calm and focused in stressful, high pressure situations, adapting quickly in a dynamic environment
- Actively listen to caller to summarize key points of information and enter into computer system
- Actively seek win-win solutions, at all times maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion.
Benefits
- Extensive Health, Medical and Dental Benefits
- Wellness program
- RRSP matching contribution
- Free Parking at Office
- Ergonomically designed workstations, including standing desks
- Referral Program (cash reward)
- Spotlight Club (gift card)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
