Alarm Monitoring Representative
About The Position
The Monitoring Associate is responsible for monitoring and dispatching proper authorities for commercial business alarms as well as contacting appropriate responsible parties. This role is a pivotal part of our noble purpose to help save lives and is the first step in helping protect our customers when an alarm signal is received. A day in the life of an On-Site Monitoring Associate can look like: Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties. Paying attention to detail while documenting alarm handling procedures within the alarm screens. Completing alarm processing in accordance with departmental procedures. Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs. Receiving inbound calls related to alarm call back inquires. Monitoring & responding to alarm signals sent by life-safety system and services and updating customer accounts Providing technical support and troubleshooting devices across Everon systems. Helping customers understand the Everon noble purpose and providing customer lifestyle solutions. Coaching, team meetings or 1:1 development time to grow and develop your career at Everon.
Requirements
- High school diploma or equivalent required
- Minimum of one (1) year of customer service experience required
- Technical aptitude, problem solving skills
- Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English
Nice To Haves
- Some college credits; degree preferred
Responsibilities
- Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
- Paying attention to detail while documenting alarm handling procedures within the alarm screens.
- Completing alarm processing in accordance with departmental procedures.
- Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs.
- Receiving inbound calls related to alarm call back inquires.
- Monitoring & responding to alarm signals sent by life-safety system and services and updating customer accounts
- Providing technical support and troubleshooting devices across Everon systems.
- Helping customers understand the Everon noble purpose and providing customer lifestyle solutions.
- Coaching, team meetings or 1:1 development time to grow and develop your career at Everon.
Benefits
- Full benefits on the 1st of the month after 31 days of employment
- Casual, yet energetic and engaging work environments
- Medical, Dental, Vision, 401(k) with employer matching
- Paid vacation time
- Tuition reimbursement, employee referral bonuses
- A culture of coaching, development and career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
