Alarm Monitoring Operator

Hobby Lobby•Oklahoma City, OK

7d•Onsite

About The Position

Hobby Lobby's Loss Prevention is searching for a self-driven, detailed orientated and motivated individual that can provide support for over 1,000 retail stores. This position is located on the Hobby Lobby campus which is located in Southwest, Oklahoma City. Current Shifts Available: Night Shift: Wednesday 12:00AM - 6:00AM, and Thursday thru Saturday 6:00PM - 6:00AM

Requirements

Call Center or Alarm Center experience helpful but not required
Must have a minimum of 2 years of similar or relatable office experience
PC proficient with a minimum of 40 wpm typing and the ability to master multiple software programs with high accuracy and precision
Advanced knowledge of Microsoft Office Applications – Word and Excel required
Ability to multi-task and stay calm during stressful situations
Advanced written and oral communication skills
Skillful listener and detail orientated
Ability to sit for extended hours
Must be dependable with reliable transportation
Team player

Responsibilities

Responsible for managing alarm events, verifying security information, notifying and updating emergency services such as fire and police agencies and follow up with the store manager
Respond to all incoming alarm signals in the automation software according to documented procedures
Logs all information into the automation system immediately and accurately
Provide alarm reset instructions and basic troubleshooting while on the telephone
Work with service and installers in identifying issues and the need for repair and determine appropriate tech (HVAC, Sprinkler or Security Alarm)
Scheduling and following up on repair service calls and provide customer updates
Ensure confidentiality of the customer at all times
Perform all other duties assigned